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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We're an extended stay NOT a hotel The service here was awful. I requested an iron and ironing board for my room, the clerk checked in the back then proceeded to come out and tell me there were no irons or boards. All irons and board were already checked out by other guests. I needed an iron for my business meeting the next morning. She would not help in any way imaginable. Proceeded to tell me all the irons were check out over and over again. It wasn't her problem. The facility was an extended stay and not a hotel. Good l... read more
Business response:
I'm so sorry to hear this. Thank you for your feedback. We will follow up with the property and wish you the very best in your future travels.
Service very poor, desk were not pleasant Call to ask about early check in , woman very curt, said no 3 pm, website says so, arrived 2:30 several people waiting to check in , ask again we can’t checkin she responded agin I told you 3 pm. I realize this is your policy and it is extended stay not regular hotel . But I think you need to revise policy. No reason not to allow guest to check in early if room is ready. Just my opinion, travel 40 -50 nights a year with choice hotels and they treat me like a king
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear about your negative experience at check-in. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will consider staying with us again in the future for the positive experience you deserve.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Unusable kitchen, mediocre room. No Coffee Pot. This room had a kitchen but no supplies to use the kitchen. There was not even a coffee pot in the room. It is a new hotel but the linen is mediocre. The lobby was tiny, with only room for 4 people to sit. The pillows were cheap and unsupportive. The area was clean however.
Business response:
Thank you for rating our hotel. The staff works hard to provide great customer service and clean, clean rooms. We hope you come back again. About the coffee pot and cookware, although these items are not provided in our guest rooms, we do offer guests the option to buy them for their room should that be of interest. Many prefer to bring their own items or purchase at a local store. Guests choose only the amenities they want and use which enables us to offer the best rates possible. We’ll pass along your feedback to the opera... read more
Horroible Would not allow us to check in. Called hotel and agent on phone could see reservation but person in the hotel could not. Bad area. Had to get "buzzed in" to the hotel.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the inconvenience of arriving and having confusion about your reservation. That is certainly not the first impression we were aiming for…. We have shared your comments with our operations team and wish you well in all your future travels.
Awful Awful never stay there again
Business response:
We are disappointed to see a 1-star rating and so sorry to hear that you did not enjoy your stay.
Missing Reservation This hotel does not have its act together. Arrived at the hotel and was told they didn’t have my reservation. I along with the others in the lobby in the same situation. I had to call Expedia who wanted to fax over the reservation. The front desk told Expedia there fax also was not working. They also then said their email was not working. I waited over 30 mins to check in. She finally had to just make a copy of my license and let me in. Terrible experience!
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear about your negative experience at check-in. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope the rest of your stay was more pleasant and that you will consider staying with us again in the future for the positive experience you deserve.
Worst nights sleep We came in from CT for WWE Smackdown, and didn’t really want to stay in downtown Providence so picked this hotel because it was still in the city but not in a busy area. The hotel was clean, roomy, check-in was fine and the lady was nice. In the room itself you could hear what was going on in the hallways and people above you, the kitchen was a decent size but we didn’t really use it and there were no plates or anything to cook with if we wanted to. Wanted a cold drink when I got to the room but had to mak... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds and pillows did not meet your expectations and were not comfortable for you. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are sorry this stay disappointed you. We wish you well in all your future travels.
Bad Service, dirty Dirty, Very uncomfortable
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.