Extended Stay America - Providence

Business response:

Dear Edgardo, Thank you for taking the time to share your thoughts with us. We genuinely value your feedback and apologize if your recent experience did not meet your expectations. We are continuously working to enhance our services, and your comments are crucial in guiding our improvements. We appreciate your loyalty to Extended Stay America and look forward to the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Michael, We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. More often than not, our guests bring their own personal items from home to use in their suite, so we keep complimentary hair dryers and toiletries available upon request at the front desk. Please accept our sincere apologies if this was not communicated to you during check-in. Thank you so much for staying with us, an... read more

Business response:

Dear Linda, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Edgardo, Thank you for the excellent review. We are glad your stay was enjoyable, and we could exceed your expectations for a great price. We appreciate you taking the time to leave your kind remarks. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management