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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were disappointed and probably not choose to stay again. The receptionist front desk was so friendly and kind however when we got to our room it was no longer pleasing. The sheets were stained and looked unchanged. There was a bag with a hanger holding it to cover something on the ceiling felt creepy and the breakfast was the worst consisting of coffee , oatmeal or a muffin. We were counting on a small breakfast and get off on our trip.
Business response:
Dear Jacklyn, Thank you for your review and for choosing our hotel. We appreciate your kind words about our friendly front desk staff. However, we regret to hear about the disappointment with the room condition and breakfast offerings. We understand the importance of a comfortable stay, and we apologize for any inconvenience. Your comments are valuable, and we'll use them to improve our services. We hope you'll reconsider and give us another chance to provide a more enjoyable experience in the future.Sincerely,Hotel Manageme... read more
It was not like before .. its not better its going donw hill ..
Business response:
Dear Edgardo, Thank you for taking the time to share your thoughts with us. We genuinely value your feedback and apologize if your recent experience did not meet your expectations. We are continuously working to enhance our services, and your comments are crucial in guiding our improvements. We appreciate your loyalty to Extended Stay America and look forward to the opportunity to better serve you in the future.Sincerely,Hotel Management
Check in was easy. Room was spacious and very clean. WIFI - good
No hairdryer
Business response:
Dear Michael, We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. More often than not, our guests bring their own personal items from home to use in their suite, so we keep complimentary hair dryers and toiletries available upon request at the front desk. Please accept our sincere apologies if this was not communicated to you during check-in. Thank you so much for staying with us, an... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,135 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.