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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A very shady hotel in a terrible neighborhood
Business response:
Dear Guest, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests is our top priority, and we want to assure you that we have security personnel on our property around the clock to ensure the well-being of all our guests. We hope to provide a more secure and restful experience s... read more
Don't know
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for not meeting your expectations and for any inconvenience you may have experienced during your stay. We hope you might consider giving us another opportunity to offer a more positive stay. Sincerely, Hotel Management
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Found dried blood on the blinds on the window in the bathroom on the floor in the elevator on the floor not very clean. Had to pay by hour for Internet. Grounds unkept. Staff not really friendly. DO NOT RECOMMEND
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered, and it is also disappointing to hear about the additional charges for internet access and the unwelcoming attitude from staff. Also, please note that if the hotel offers a WiFi upgrade option and you choose that option, there is a fee associated with it, which varies depending on the length of time selected for the upgrade. Additionally, we strive to remain transparent by delivering all our policies on every ... read more
The bed in the room was terribly uncomfortable like in a dorm room, the hallways amelled like burnt food and cigarettes, and the security downstairs is riduculous. You can't have a guest privately unless you come downstairs in front of everyone to let them in. No discretion whatsoever. Bunch of people alwaysnoutside the doors chainsmoking cogarettes all night. Will not stay here again
Business response:
Dear Guest, Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the challenges you encountered, including the discomfort with the mattress and the unpleasant atmosphere you outlined. We understand the importance of a clean, comfortable accommodation; we sincerely apologize for not meeting these expectations. Regarding your feedback about the security of our hotel, the safety and well-being of our guests and also our e... read more
The staff at the front desk was rude
Business response:
Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
From the Boston area and headed to Providence for the night. The location was easy for our plans. We arrived at the exact time for check-in. (Maybe 15 earlier) the rooms weren’t ready and they asked us to wait which turned into about 45 minutes just about of waiting before we can fully check in and get to our room. There was a woman in the lobby that has been there for an extended period of time on the phone in a fight with someone yelling profanities no one said anything. Upon finally getting to our room which was clean the... read more
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel ... read more
Could not fill requests for amenities that were advertised. Out of silverware and plates, we received only 2 plates and 2 forks, no cups, no cookware. Could not fill requests for toilet paper. Fee breakfast was empty and not refilled multiple days. Advertised room as queen bed and couch, room had two beds. Wifi was spotty at best. TV would not connect to wifi. Would definitely not recommend this hotel to anyone.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will consider staying with us again in the future for a significantly improved experience. Sincerely, Hotel Managemen... read more
Bed was horrible rooms stank.
Business response:
Dear Guest, Thank you for your feedback. We regret that your stay did not meet expectations and affected your comfort. The condition you described regarding the room does not reflect the standards we aim to maintain, and your comments will be shared with our housekeeping and maintenance teams. We hope you might give us another opportunity to provide a more comfortable and better-maintained stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.