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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a terrible smell to it which kept me up all night. They made me rent kitchen equipment like pans and a toaster. Will not be going back.
Business response:
Thank you for sharing your feedback. We apologize for the issue you had in your suite. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We would welcome another chance to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
they really kept my belongings..8 hours later,gone My check in was easy, I booked on line np. Apon arrival i noticed, grease was on the cabnets in the kitchen cabinets. (During a pandemic, cleanliness is mandatory) . I call the front desk at 12 midnight asked for a wake up call. No, wake up call, in turn made me 1 hour late for the whole day. Front desk informed me that the night worker did nit leave a note for a wake up call to my room. Next, i found a filthy face cloth under the sink in the bathroom. ( that i gave to the f... read more
Business response:
Carolyn, thank you for your feedback and for being our guest. First and foremost, I apologize for the unfortunate incident of you losing your items. Secondly, I am sorry for the lack of responsiveness from our side. This is not acceptable, so please reach out to me so I can personally look into this matter with our associates in detail. Thank you again. Joel Pavlow, General Manager
The heater in the room was banging all night long and the bed is very uncomfortable
Business response:
Thank you for being our guest and for taking the time to post a review. We are sorry you found our beds to be uncomfortable and apologize for the noise disturbance you had due to the heater. We will share your comments with our maintenance team and make sure the issue is fixed. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room was a mess when I went in garbage in barrel
Business response:
Thank you for reviewing your stay. We are disappointed that we did not provide you with a better experience, and we apologize. Your feedback will be relayed to our housekeeping associates to work more diligently. We hope to have an opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Unreliability Horrible! I arrived at 11pm at my reservation was not hold, they saw it but still booked my room and did not wanted to refund my money, they told me because it was a third party I had to deal with them. Unbelievable!!!!!!
Business response:
Rommel, thank you for your review. We are sorry for the incident you mentioned and regret the inconvenience it caused. Kindly note, as the reservation is made through a third party website, any amendment needs to be routed through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No bathroom door tv didn’t work and then put me in room that was occupied
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Room was not properly cleaned, hair on bed and pillows
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.