Extended Stay America - Providence - Airport

Business response:

Thank you for being our guest. We sincerely apologize for the cleanliness issue which had an impact on your stay. We are disappointed to read your experience with us, and we assure you that your comments are discussed with the housekeeping associates to ensure they are more diligent with their duties moving forward. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management 

Business response:

Heather, thank you for sharing your review. Please accept our most sincere apologies for the delay you experienced in receiving your suite and for not being able to provide you with the suite of your choice. Your feedback is noted, and we assure you that they will be discussed with the appropriate individuals to ensure we deliver excellent guest service. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Pedro, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. Our top priority is exceptional hospitality. Based on your rating, it appears we fell short of this goal. Your feedback will be used to help us improve our customer service and better serve future guests. We hope you will give us another chance to prove ourselves; we look forward to seeing you again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We regret our property was not to your expectations and are sorry that you found the beds uncomfortable. We wish we had the opportunity to resolve this while you were as we would have done our best to ensure you were comfortable. Also, Your feedback will be shared with appropriate individuals in our organization as we begin formulating plans for future renovations. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We apologize for the inconvenience and hope you will give us anoth... read more

Business response:

Matthew, thank you for being our guest. We are sorry you did not enjoy your stay, and we regret failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you come this way. Sincerely, Hotel Management