Extended Stay America - Providence - Airport

Anonymous 

on Expedia

5 years ago

The location was fine. The frontdesk Brian was far from courteous and lacked every customer service skillset.The complimentary breakfast was granola bars and instant oatmeal packets. Definitely not what I am used to nor what I consider complimentary breakfast. Check your windows it looked like someone tried to breakin from the look of the bent screen. I requested a refund of my remaining stay of 2 days...and because I had no other choice I stayed the few hours and checked out the next morning. The morning staff Diane was mor... read more

Anonymous 

on Expedia

5 years ago

Location was filthy. Got into my room and noticed bugs on my couch bed and my room bed. Highly unsatisfied with what the hotels response was to the situation. They did not help what so ever and I was not the only unhappy person. 2 others in line were also complaining about the bugs. 

Flanders 

on Expedia

5 years ago

Was not as advertised! Fridge was dented, if actual pictures of Hotel were included I would not have picked that hotel! Wanted to leave immediately after entering room. 

Anonymous 

on Expedia

5 years ago

Review would be worse if I hadn’t been fully reimbursed. 

Anonymous 

on Expedia

5 years ago

Hallways smelled terrible, like musty carpet. Our room was not clean. Floors were dirty. One of the bathroom towels was wadded up on the counter like it had been used. I pulled the nightstand away from the wall to look for an outlet and found used, dirty paper plates and a juice pouch (and no outlet). Bed spread looked dingy and sheets were ill fitting on the mattress. When we left early that morning for the airport, we had to “call” from the front desk for the front desk person. We could hear her answer it in the office nex... read more

K 

on Expedia

5 years ago

The room door and window were open when I arrived at 11 PM - letting cold air into the room. The room rug and bathroom mirror had not been cleaned in months. The sheets looked like someone had slept in them. There was no remote for the TV and no alarm clock. . 

lynn 

on Expedia

5 years ago

Filthy hotel and rude staff This hotel is filthy from the dirty carpet at the front desk and hallways to the disgusting mattresses. The sofa bed was also full of crumbs. I complained to a front desk staff who did not care or show any concern for my comfort. This place is disgustingand not up yo Hitel.com standards 

Ellen 

on Expedia

5 years ago

Creeped out First room I was assigned to had some red stains on floor/carpet area and the toilet was filled with poop and puke, which when I flushed began rising. I was going to call front desk and realize there was no phone in room. I went to lobby, desk clerk apologized and changed my room, but I was a bit skived out by that time so I slept poorly. Oh, no screens on the windows either. 

Anonymous 

on Expedia

5 years ago

I booked a room through Expedia and when we arrived very tired, I was informed there were no rooms available.