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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had cobwebs in the corner over bed. Shades of Charles Dicken novel. Cob web blowi g in the breeze. Floor must have been washed with dirty water. Shoes stuck to floor like a cartoon character Microwave had crumbs in it. Refrigerator had not been washef Moved to a different room and counter had dried food on it Front desk person would not give 2nd key until I brought back key from move from cob web room. To dirty counter room
Business response:
We sincerely apologize for the cleanliness issues you encountered at our hotel. The conditions you described are unacceptable, and we have addressed this with our housekeeping staff to ensure we are more diligent in our efforts to maintain the cleanliness of our property. Thank you for your feedback. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Very unsatisfied I purchased the room thru a 3rd party and as soon as I got there the receptionist told me I don’t know why the payment went thru but I don’t have any rooms available so I need my refund like today
Business response:
Jeremy, thank you for taking the time to leave feedback. We apologize for the unpleasant experience you had with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you reach them. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Went i check in and go my room key first thing there were no pillow cases, no iron and no remote control. Floor was sticky, overall not a good stay.
Business response:
Thank you for being our guest. We are sorry for the housekeeping oversights you encountered in your room and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our service going forward. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Upon my arrival staff stated room had been painted. When i git in room it smelled of paint & bkavk hairs everywhere. I checked out early
Business response:
Thank you for your comments. We are sorry for the disappointing stay you had and regret the service and cleanliness issues you encountered. We take these reviews seriously and have shared your comments with the appropriate teams so that it is not repeated with the future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
horible Hôtel assez correct niveau service déjeuner a fuir juste un café pas de déjeuner. Et surtout des cafards dans les chambres horrible...... Wifi très très très lent impossible de regarder écraser une voiture Video!!!!!!!!
Business response:
Johan, we are sorry for the problems you encountered in your room. We have contacted our pest control provider to address the roach problem as quickly as possible. Our technical team is also inspecting our Wi-Fi to make sure it is working correctly. Thank you for being our guest. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The location was fine. The frontdesk Brian was far from courteous and lacked every customer service skillset.The complimentary breakfast was granola bars and instant oatmeal packets. Definitely not what I am used to nor what I consider complimentary breakfast. Check your windows it looked like someone tried to breakin from the look of the bent screen. I requested a refund of my remaining stay of 2 days...and because I had no other choice I stayed the few hours and checked out the next morning. The morning staff Diane was mor... read more
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered in the room and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to provide a better experience going forward. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. On a positive note, we are happy you liked the service provided by Diane and Brian. We value your feedback and hope you will reconsider... read more
Location was filthy. Got into my room and noticed bugs on my couch bed and my room bed. Highly unsatisfied with what the hotels response was to the situation. They did not help what so ever and I was not the only unhappy person. 2 others in line were also complaining about the bugs.
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.