Extended Stay America - Providence - Warwick

Business response:

Dear Guest, We are so glad your visit was such a great experience. At Extended Stay America, our goal is to provide a welcoming and comfortable environment for every guest, and it’s wonderful to know we delivered during your stay. Thank you for choosing to stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback and for noting the generous layout of your accommodations. We sincerely regret that aspects of the bathroom and the overall condition of the room did not meet expectations. Please accept our apologies for the maintenance issues you encountered; this is not the standard we strive to provide. Your comments have been shared with our and maintenance teams for prompt review and attention. We value your input and are committed to ensuring a safe, comfortable, and well-maintained envi... read more

Business response:

Dear Guest, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Dear Guest, A welcoming atmosphere and caring team make all the difference. We’re glad your visit felt pleasant and that our associates helped create a positive impression during your time with us. Thank you for choosing Extended Stay America and for taking a moment to share your thoughts. We truly appreciate your stay and look forward to the opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are grateful for your positive remarks regarding the courteous assistance provided by our front desk team and the availability of ample parking during your stay. We have also noted your concerns about the freshness of the room, and we remain dedicated to ensuring the overall comfort of our guests. Your insights are invaluable as we continue to enhance the guest experience. We hope you will consider staying with us again in the future, allowing us to provide you with the exceptional... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. It is great to know you were pleased with the comforts of the room. However, we are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels b... read more