Extended Stay America - Providence - Warwick

Business response:

Dear Futoshi, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the noise from the water flow and the heater/air conditioner during your stay. We understand how important a peaceful environment is for our guests, and we regret that we fell short in this regard. Your feedback has been noted, and we will investigate these concerns to ensure they are addressed promptly. We are committed to providing a more comfortable and quiet experience in the future and hope you will consid... read more

Business response:

Thank you, Joseph, for your perfect rating! We are thrilled to hear you found your stay at Extended Stay America comfortable. Your satisfaction means the world to us, and we look forward to welcoming you back for another great experience soon!Sincerely,Hotel Management 

Business response:

Dear Bryan, Thank you for your feedback! We are glad to hear you enjoyed the nearby attractions and found the privacy fair. We strive to provide a comfortable and convenient experience for our guests, and we appreciate your kind words. We look forward to welcoming you back to Extended Stay America for another enjoyable stay!Sincerely,Hotel Management 

Business response:

Dear Helen, Thank you for your feedback. We are glad to hear that you found your room clean, but we sincerely apologize for the noise disturbance you experienced. We understand how important a peaceful environment is for our guests, and we regret that this impacted your stay. Your comments will be shared with our team to explore ways to improve the overall guest experience. We hope to welcome you again for a more comfortable and restful visit.Sincerely,Hotel Management