This profile has been claimed by the business owner or representative.
Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was well. The comfort and condition of the room was terrible, and we decided to check out early. We woke up with our backs sore from the discomfort of the bed and thin pillows. Our pillows and bed at home are more comfortable! The fridge (top and bottom) smelled of spoiled fish, so any food we needed to store we opted not to.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that the comfort of your room did not meet your expectations. We understand how important a restful stay is, and we sincerely apologize for the issues with the bed, pillows, and refrigerator. Please know that your concerns will be shared with our team for review and improvement. We strive to ensure a comfortable stay for all our guests, and we would appreciate the opportunity to welcome you back in the future for an enhanced experience. Your satisfac... read more
Hotel was dirty, got a non smoking room that smelled like weed and cigarettes, toilet was used when I got in. Would never use this property again.
Business response:
Dear Matthew,Thank you for sharing your feedback. We sincerely apologize for the unacceptable conditions you experienced during your stay. Providing a clean, comfortable, and smoke-free environment is our priority, and it is clear we fell short of meeting these standards. Your concerns are being addressed with our team to ensure immediate improvements. We deeply regret the negative impression this has left and understand your disappointment. Should you consider staying with us again in the future, we would welcome the opport... read more
Everything of the location was horrible did not like it was dirty,smelled like cigarettes,hair in bed,chairs where filthy,bed did not stay still when sat at the end of the bed went up,fridge and stove was dirty
Business response:
Dear Cesar, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with cleanliness, the condition of the room, and the discomfort you faced. We strive to provide a welcoming and well-kept environment, and it is clear we missed the mark during your stay. Your concerns regarding cleanliness, odor, and furniture stability are being shared with our team to ensure these issues are addressed promptly. While we regret the inconvenience caused, we are committed to making improvements an... read more
Booked a room for 3 aduand were given a room with only one double bed and an arm chair. Gave us room keys for a room we were not booked in and then gave the same keys to another guest and they walked in on us!
Business response:
Dear Sarah,Thank you for sharing your experience. We sincerely apologize for the inconvenience with the room arrangement and the key issue. Providing a comfortable and private stay is essential, and we regret the disruptions you faced. This situation does not reflect our usual standards, and we're addressing it with our team to prevent it from happening again. Your feedback is invaluable to us as we work to enhance our guest experience, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Man... read more
Hotel was dingy, smelled like weed and cigarettes. Stains on the floor of the room and even the inside of the drawers were stained. The staff was very nice though. There was no breakfast even though it was advertised. They just had coffee and some packaged muffins you could grab. Overall, if you need a cheap place to stay and don’t mind the conditions.
Business response:
Dear Guest,Thank you for sharing your honest feedback with us. We apologize for the disappointments you experienced, including the room condition and the limited breakfast options. Providing a clean and comfortable environment is our priority, and we regret that we fell short during your stay. Your positive remarks about our staff are greatly appreciated, and we will work hard to improve our offerings to serve guests in the future better. We hope to have the opportunity to welcome you back for a more pleasant experience.Sinc... read more
Gross hotel. Rude front office worker
Business response:
Dear jerry, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
The room has several stains on the floor. I’m not sure what it is.
Business response:
Dear Bert, Thank you for your feedback! We are glad you enjoyed your stay at Extended Stay America and appreciate you bringing the room condition to our attention. We will ensure our team addresses this to improve our guests' experience. We hope to welcome you back soon for an even better stay.Sincerely,Hotel Management
The room we were in had ants. They were crawling in the bed all over the floor and the room was filthy,We told the cleaning lady which told the general manager. He never addressed us. I finally went to the desk that evening they knew nothing, told me to address general manager tomorrow. I did he explained to me that’s common there sugar ants I’ll spray your room later. I explained not only that the room was filthy eye lashes on floor bathroom was dirty, that we went to the store bought bug spray last night sprayed the room c... read more
Business response:
Dear Kimberly,Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you encountered during your stay. The cleanliness and comfort of our guests are of the utmost importance, and it’s clear we fell short in addressing your concerns promptly. While we understand the explanation provided regarding the ants, your feedback about the room’s condition and the situation handling is concerning, and we are committed to addressing this internally. We genuinely regret that this impacted your sta... read more
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.