Extended Stay America - Providence - Warwick

Business response:

Thank you for your feedback, Ashley. We regret the inconvenience caused by the room type change and the billing discrepancy. This is certainly not the experience we aim to provide, and your concerns are understandable. Please know that the matter will be reviewed internally, and we trust the refund process will be completed promptly. Your comments are appreciated and help guide service improvements.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely regret that your experience did not reflect the quality you were expecting, and we apologize for the condition of your room. We understand the importance of providing a clean and comfortable space, and we are truly sorry that your stay did not meet these expectations. Your concerns have been shared with our team for immediate review. We appreciate your valuable feedback and are committed to making improvements. We hope you will consider allowing us another opportunity to provide you with a much-impro... read more

Business response:

Dear Stephanie, We apologize for any discomfort caused during your stay at Extended Stay America. While designated smoking areas are provided, we expect all guests to respect our policies. Your feedback is valuable, and we will reinforce our efforts to maintain a comfortable environment for everyone. We appreciate your input and hope to provide a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Jeanna, Thank you for taking the time to share your experience with us. We always want our guests to leave completely satisfied, and we regret this was not your case. Please accept our apologies for any discomfort caused by the smell of pet dogs. Although we are pet-friendly, our team makes every effort to ensure a pleasant atmosphere for both guests and their pets. We take your concerns seriously and will address them with our team to prevent such matters from repeating. Your comfort is our top priority, and we hope yo... read more

Business response:

Dear Jeannette, Thank you for reviewing your recent stay with us. We sincerely apologize for the mix-up with your room and the unexpected problems with the key cards. Furthermore, we regret that the room did not meet the cleanliness or comfort standards that we strive to deliver. Thank you for bringing these matters to our attention, as it allows us to identify areas where we can work on. While it is clear that we fell short of your expectations this time, we hope to have the chance to make things right next time. We would w... read more

Business response:

Dear Ilyas, We appreciate you being our guest and providing your candid feedback. We deeply apologize for the issues you encountered during your stay and understand how unpleasant it must have been to deal with the odors in your room and common areas, especially with young children. Moreover, it is concerning to read your comments regarding the front desk service. Please know that these shortcomings do not represent the standard of comfort and hospitality we stand for. We will address each of your concerns with the appropria... read more

Business response:

Dear Erin, Thank you for choosing us and sharing your feedback. While we are pleased that our staff provided you with top-notch service, we regret that your overall experience was affected by the atmosphere. Providing a fresh and safe stay for all guests is our priority, and we take issues like this seriously. We will address this matter with our team to reinforce our policies and maintain a smoke-free and clean environment. We hope you’ll consider giving us another opportunity to provide you with a better experience in the ... read more