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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty stairways and hall to room. Noisy fridge . Uncomfortable and noisy bed. Price was good. Get what u pay for I guess. Internet did not work . Desk person put one in but I had to log in every time. Serve coffee later than 9 on Sundays!!
Business response:
Dear James,We apologize for the numerous issues that compromised your stay. While our price was attractive, we regret falling short of your expectations in other aspects, particularly the cleanliness, comfort, and amenities. We will address this with our team appropriately. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Past
Business response:
Dear Gina, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management
Kind staff. Friendly setting. Unfortunately Expedia has a habit of completing bookings when there is no availability. So I couldn’t stay at all.
Business response:
Dear Cameryn, We appreciate your positive comments about our staff and setting. We regret that your reservation was not honored due to availability issues. We understand how frustrating this situation must have been and are working with our partners to prevent such occurrences. Thank you for your understanding and patience. We hope to have the opportunity to serve you in the future.Sincerely,Hotel Management
The place was really funky for the cost. Spend the extra $50-$60 to stay in a better spot.
Business response:
Dear Silas, Thank you for your feedback. We’re sorry to hear that you felt the value of your stay did not meet your expectations. We strive to offer a comfortable experience at a reasonable price, and we regret that we fell short in this instance. Your comments are important to us, and we will be reviewing them with our team to make improvements where possible. We hope you might consider staying with us again in the future.Sincerely,Hotel Management
There was a horrific smell in the hallway that was like a mix of urine, sweat, and a meth lab. I was hoping it would be better in the room and it was, but not by much. The shower curtain in the bathroom had clearly not been cleaned in a long time and smelled horrendous. Learned my lesson to stick to well-known chains.
Business response:
Dear Rafay, Thank you for your feedback. We regret that you encountered unpleasant odors and issues with cleanliness during your stay. Providing a clean and comfortable environment is crucial to us, and we apologize that we did not meet these standards. Your comments are important and will be used to address these concerns and improve our services. We appreciate you bringing this to our attention.Sincerely,Hotel Management
Cheap stay, but low quality. Only good for couples days.
Business response:
Dear Jeorge, Thank you for your feedback. We understand that while the cost may have been reasonable, the overall experience fell short of your expectations. We strive to offer a comfortable stay and regret that this did not align with your needs. Your input is valuable to us, and we’ll work on enhancing the quality of our accommodations.Sincerely,Hotel Management
Dingy stinky room Room was dingy and smelled awful
Business response:
Dear Tomi, Thank you for providing your feedback. We regret that the condition and odor of your room did not meet your expectations. Ensuring a clean and pleasant environment is important to us, and we are concerned that we fell short in this instance. Your comments will be reviewed with our team to address and rectify these issues. We appreciate your input and hope for the opportunity to offer a better experience in the future.Sincerely,Hotel Management
This hotel was just okay. Lots of unpleasant smells throughout the building, in the room, and bathroom. If it weren’t for the smell, I would have rated it higher. The room itself seemed fine and clean, but the smells made it unpleasant to be in.
Business response:
Dear Carly, Thank you for reviewing our hotel. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you fo... read more
Room was awful..Smells like dirty old cigarettes and cleaner masking the smell.Floor was sticky so had to wear shoes or sandals all the time..breakfast wad only a pre package muffin or oatmeal instant..didn’t have a bowl to put oatmeal in you had to use a coffee cup!!? no fresh decaf there or just plain cream there.. only had coffee mate creamer which was terrible..too much sugar in it..The receptionist didn’t seem to care about our stay there..Very much to herself..Every night there kept hearing loud noise from 2 or 3 floor... read more
Business response:
Dear Joseph,Thank you for your recent stay and your feedback. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. It was disappointing to read that we did not meet some of your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outst... read more
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,287 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.