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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness needs to be worked on, my room smelt like as if someone has been living in there while walking my dogs i seen 1 if the side doors propped open with a stone which anyone can just walk in the hotel. To top it off my room was infested with roaches. We had to leave the Property and let the staff members know.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand the importance of having a clean and secure environment, and we deeply regret that your room did not meet your expected standards. Please know that the concerns you raised will be reviewed and addressed with our team to ensure such issues are prevented in the future. Your experience is important to us, and we hope to have the opportunity to offer you a more pleasant visit in the future.Si... read more
This hotel was AWFUL. I don’t know how it got an average rating of “good” on Travelocity. The whole hotel smells bad but our room smelled like actual piss and we actually had to open a window to be able to stand it in there. There were drunk guys fighting outside our window. The bedside lamp did not work at all so there was not enough light. The only reason we stayed was that it was midnight when we got in and we weren’t sure where else to go at that hour.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are very important to us, and we're sorry to hear that your room did not meet expectations. We will address the concerns about the smell and the lamp to ensure improvements are made. We're also sorry for the disturbance outside your window and will work on enhancing security and guest experience. We hope you'll consider staying with us again for a better experience. Sincerely,Hotel Management
Staff was nice but the property was a bit run down. Broken door handles and hinges.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear you had a positive interaction with our team. We truly appreciate your comments regarding the condition of the property, and we want to assure you that your observations have been noted. We are committed to addressing these concerns and continuing improvements to provide a more comfortable environment for our guests. We look forward to the opportunity to offer you an even more enjoyable experience during your next visit.Sincerely,Hotel Management
Overall disappointment The check in was good. Front desk people were nice. The room was simple, definitely could use an upgrade, and was not as clean as I'd hoped. The sheets were clean, the bed was ok. The floor was not cleaned, there was the butt of a joint on the floor next to the television. The bathroom smelled like smoke. The curtains had holes in them. Definitely not what we were expecting with such good reviews on here. Also one of the main reasons we chose this hotel was the kitchenette but then they didn't have eno... read more
Business response:
Dear Guest, Thank you for staying with us and sharing your comments. While we are glad you felt welcomed by our front desk team, we are genuinely sorry that the rest of your stay fell short of expectations. We understand your disappointment regarding the condition and cleanliness of the room, as well as the lack of kitchen supplies. Although we tried accommodating all our guests, we missed the mark during your visit. Your feedback is essential, and we are reviewing it with our team to help prevent similar situations in the f... read more
This was a place that I didn't feel safe at--one of the first guests I saw seemed like they were on drugs (clearly not the hotel's fault, but added to the sense of not being safe). The room was clean, which could be determined by the very strong scent of cleaning products, which was a little overwhelming. This was one of the first times I locked all the locks in my room. At 6 am, people were loud outside and in the halls--just seemed like things were done as inexpensively as possible (which I get). The bathroom had the rim o... read more
Business response:
Dear Guest, Thank you for reviewing your stay with us. We are sorry your visit did not provide the comfort and sense of security you expected. While we are glad the room met cleanliness standards, we understand the scent of cleaning products may have been overwhelming and will review this with our team. Your feedback about early morning noise and the bathroom condition has also been noted. As an extended stay property, kitchenware is available at the front desk to help ensure proper sanitation, though we understand this may ... read more
They charged me twice for a room and didnt refund my money. Also they have roaches!
Business response:
Dear Guest. We sincerely apologize for the inconvenience you’ve experienced with the charges and pest issues. We take these matters seriously and will ensure they are reviewed promptly. Please know that we are committed to providing a comfortable and hassle-free stay for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
Room didn’t smell the best,
Business response:
Dear Guest, Thank you for staying with us. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. We do hope you w... read more
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.