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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First when we were checking in the lady at the front desk was rude and not very helpful. She gave us the two key cards to the room but didn’t activate one of them and the one that was activated was bent. We got upstairs and the door wasn’t opening. The lock on the door gave us a problem every time we tried to open it. When we told the front desk they came up and said we had to put our body into opening the door which rarely worked. When we got in the room it smelled horrible. It smelled very musty and mildewed. The room look... read more
Business response:
Dear Salma, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the room condition, key card malfunction, and overall comfort. Please know that your experience does not reflect our usual standards, and we will address these concerns immediately with our team. We regret that we fell short of your expectations and appreciate you bringing these matters to our attention. We hope to have the opportunity to improve your experience on your next visit. Sincerely,Hotel Manage... read more
The front desk clerk was missing when I tried to check in. They showed up after 7 minutes. Once I had to go back down to the desk and again they were missing and I had to wait for them to show up. I also noticed their phone was off the hook. The place smelled bad inside. There was a bag of trash in the lobby all night. All the hallways also smelled bad and the room smelled bad. There was trash/litter in the hallways. The carpet in the room was stained many places. The parking lot had signs about management not responsible fo... read more
Business response:
Dear Michael,Thank you for sharing your experience, and we sincerely apologize for the numerous issues you encountered during your stay. It is unacceptable that you faced delays at check-in, unpleasant odors, and cleanliness concerns. Your feedback regarding the front desk availability and the overall condition of the property is crucial for us to address. We are committed to improving our services and ensuring a safe, welcoming environment for all guests. Your comfort and satisfaction are important to us, and we hope to hav... read more
Dirty stairways and hall to room. Noisy fridge . Uncomfortable and noisy bed. Price was good. Get what u pay for I guess. Internet did not work . Desk person put one in but I had to log in every time. Serve coffee later than 9 on Sundays!!
Business response:
Dear James,We apologize for the numerous issues that compromised your stay. While our price was attractive, we regret falling short of your expectations in other aspects, particularly the cleanliness, comfort, and amenities. We will address this with our team appropriately. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Past
Business response:
Dear Gina, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management
Kind staff. Friendly setting. Unfortunately Expedia has a habit of completing bookings when there is no availability. So I couldn’t stay at all.
Business response:
Dear Cameryn, We appreciate your positive comments about our staff and setting. We regret that your reservation was not honored due to availability issues. We understand how frustrating this situation must have been and are working with our partners to prevent such occurrences. Thank you for your understanding and patience. We hope to have the opportunity to serve you in the future.Sincerely,Hotel Management
The place was really funky for the cost. Spend the extra $50-$60 to stay in a better spot.
Business response:
Dear Silas, Thank you for your feedback. We’re sorry to hear that you felt the value of your stay did not meet your expectations. We strive to offer a comfortable experience at a reasonable price, and we regret that we fell short in this instance. Your comments are important to us, and we will be reviewing them with our team to make improvements where possible. We hope you might consider staying with us again in the future.Sincerely,Hotel Management
There was a horrific smell in the hallway that was like a mix of urine, sweat, and a meth lab. I was hoping it would be better in the room and it was, but not by much. The shower curtain in the bathroom had clearly not been cleaned in a long time and smelled horrendous. Learned my lesson to stick to well-known chains.
Business response:
Dear Rafay, Thank you for your feedback. We regret that you encountered unpleasant odors and issues with cleanliness during your stay. Providing a clean and comfortable environment is crucial to us, and we apologize that we did not meet these standards. Your comments are important and will be used to address these concerns and improve our services. We appreciate you bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.