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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff horrible hotel. They staff was super helpful and had great customer service. The hotel itself was not very good. The WiFi sucked and required you to login everyday sometimes twice a day to use it which on a ten day stay is very annoying. Also for the price there was no real breakfast (holiday inn and Hampton inn offer better breakfast for similar nightly costs). The cutting of costs by not giving dishwasher soap and not enough utensils for two people was also a joke. To top it off the cable channel selection was ... read more
Business response:
Sean, thank you for being our guest. We are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Never again Not good at all
Business response:
Thank you for taking the time to rate our hotel. Please accept our apologies for failing to meet your expectations while you were our guest. We hope you will give us an opportunity in the future to provide you with the outstanding stay you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The housekeeping staff was awful. I’m used to getting new towels. I have been in and out of hotels recently. This was by far the worse experience.
Business response:
Vanessa, thank you for staying at our hotel and for sharing your concerns. Please accept our apologies for our lack of responsiveness. The service you described is not typical, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Heeby jeebys The room felt dingy. There was hair in the bathfitter bath tub. Funny smell. Too sleeved out to even use the bed. Someone's car window got smashed in the middle of their parking lot and they didn't have any security cameras...
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. Kindly note, our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all o... read more
Staff was very rude. Made it very unenjoyable. Makes you almost not want to go back
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Friendly staff Average comfort and cleanliness Minimal linens No cups, coffee, water High price
Business response:
Mark, thank you for your candid review. It is good to know you liked our friendly staff, but we are sorry for your disappointment with our in-room amenities. Our guests often bring their personal items from home to use in their suite, so that's why our amenities are available upon request at the front desk and are always complimentary. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. We hope you give us another chance to serve you better in the future. Sincerely... read more
Unsafe, unclean, unpleasant The front desk lady was curt The elevator creeked. The room smelled (smoke and grease) There were 3 lumpy pillows The mattress sagged in the middle The smoke detector was wrapped in a plastic bag!
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience. We apologize that your non-smoking room had a smoke odor. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Additionally, we apologize for the maintenance issue in your room. Our goal is t... read more
Would not stay here again Front desk staff seems untrained and could not answer simple questions without having to wait for management. We stayed in the room for 4 days and asked every single day for our room to be cleaned...they never came in to clean the entire stay. I had to go down to the front desk every evening to get a trash bag full of clean towels to shower with in the morning. Breakfast consisted of a granola bar and a cup of old coffee.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a min... read more
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.