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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not good when we got there, there was no pots or anything that we can cook in it took more than a day to revive it there were people smoking marijuana right in the hotel the second day we didn’t have any towels to dry ourselves they gave us two hand towels to dry ourselves
Business response:
Dear Yolanda, Thank you for being our guest and for taking time to leave feedback. Though we are confident this was an isolated incident, we appreciate the opportunity to improve upon our service and accommodations. We apologize for the unpleasant experience, and we are grateful for you bringing these concerns to our attention. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, and we are sorry the amenities you desired or needed in your room were temporarily unavailable. Add... read more
Gross DO NOT STAY HERE. The beds were covered in long black hairs. There are stains on the red bed sheets (that cover the bottom area of the bed). I will never stay here again.
Business response:
Daniel, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will consider giving us a chance in the future so we can provide you with th... read more
Never again. We had to change rooms because the toilet plugged in there was no maintenance on duty nor did they have a plunger for us to use. Also there was a smell of stale smoke in the hallway the morning we left and was told that the person would be fined and kicked out of the hotel When we told the manager when we got down to the lobby she said oh I think I know who it is he does it all the time and he does it all the time
Business response:
Mark, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
"Free breakfast" was coffee. Should have been more. Chose King bed but got a full. Toothpaste in the sink.
Business response:
Chris, thank you for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the disappointment you had with the breakfast offerings. Your feedback has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Not a great stay My favorite part about the trip was the sounds of vigorous intimate activity for several hours in the room next door. In other words EXTREMELY thin walls. Not my idea of relaxing. But if this works for you, this is your place. The elevator had sections of the wall chipped off and stayed on the floor the entire time I was there. The breakfastt was so light I didn’t even see it. The front desk didnlrt me borrowed a snow scraper to clear off my car so that’s a plus. Regulating the temperature in my room was ext... read more
Business response:
Michelle, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Just ok The hotel is sort of off the beaten path. However close to everything. The person at the check in desk seemed irritated to be doing her job. Someone was trying to check in around 2:45 (check in is at 3) and her comment was “I’m too busy I have to clean rooms I’ll come back st three if I have a room clean. Maid service is only once a week so we ran out of our 3 towels for 3 nights for the two of us and every time we tried to ask for more no one was at the desk. They have coffee and breakfast in the am. Where we witnes... read more
Business response:
Dear Guest, thank you for choosing us to host your special event travel needs and for the valued feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service and accommodations we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Thank you again for being our guest and we hope to make this up to you should ... read more
You get what you pay for, i guess. Although we visited friends at the Sonesta down the road and they only paid $10 more per night...and their room was GORGEOUS!
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The mattress was extremely hard as were the pillows.
Business response:
Sandy, thank you for the feedback. We are sorry for the disappointment you had with our bedding and regret the inconvenience caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room was not very clean, rugs nasty, bathroom dirty toilet. I have been there 4 other times from December 2018 and it was ok. I might try it again I didn’t like too throw people under the bus but it was pretty nasty. Did not get a good night sleep because of the conditions of the room. I should have gone to the front desk when I saw how the room was after I walked into it and saw how it was. The girls that where on in the morning where great when I told them about the room said they where sorry about that. The staff has ... read more
Business response:
Thank you for being our guest once again. We are sorry for the difficulties you encountered while staying with us. Your feedback will be discussed with our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.