This profile has been claimed by the business owner or representative.
Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthiest hotel since Spring Break 1992! This was the filthiest hotel I've stayed in since Spring Break in college. I had to sign a waiver when I checked in, that I would NOT do drugs on the premises! Every surface was sticky. There was food all over the kitchen floor, swept into corners. I slept on towels, so my head would not touch the sheets and pillows. I tried to find another hotel, but it was late and everything was booked in town. Also, on Hotels.com your hotel is listed as an 'airport' hotel. Not so. You were miles f... read more
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
The pillows stunk like a mans underarms. Bed was cheap. The entrance landscaping was unappealing (big beautiful flower pots with only dirt; no flowers.Front guest entrance you have to open the door bef
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It is very disappointed to see a nice location hotel not clean as expected. The sheets have not changed. There are some hairs from previous guests. I could hear people walking steps one floor right above my room. It is not breakfast area, it is called coffee bar. You would get the idea how skimpy the breakfast is.
Business response:
Please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast service as we plan any changes to it. We can absolutely do better, and we hope you will consider giving us the opportunity in the f... read more
Not impressed The room is very basic. Nothing quality about the furniture in the room. Cleanliness was sub par. When we arrived there was used dental floss on the bathroom counter and hair stuck to the shower wall. Some of towels were threadbare. There were only three pillows on the bed, we asked for an extra pillow and we were told that we could not have any extras.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I was promised i coulf leave my car for a week at the hotel, when i got there they said there was no such thing. I would not recomend expedia i was very disappointed.
Business response:
Our job is to provide a clean and comfortable hotel experience for our guests. We can't apologize enough for service issue you had while here. We appreciate your valuable feedback and for bringing this to our attention so we can review this with our team and ensure it doesn't happen again. Thank you for your patience and forgiveness. we hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Dirty Dirty
Business response:
thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Extended Stay America Providence airport Walked into my room and it smelt like smoke in a non smoking room. There was hair all over the sheets that had clearly not been changed. The people above my room were extremely loud most of the night. The staff was good but had little knowledge about anything surrounding the area when I asked what food options were around for Easter.
Business response:
Savannah, thanks for being our guest. We sincerely apologize for the odor and noise issue you encountered while being here. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Bed and pillows were terrible. The free WiFi you had to call an outside extension and talk to an off hotel operator to give you access. The only elevator was broken and my room was on the 3rd floor carrying my items that I packed.
Business response:
Thank you for your feedback. We were disappointed to read your feedback and apologize for the less than stellar stay. Your feedback for the elevator and the bedding is discussed with the concerned individuals in an effort to improve our service and facilities going ahead. Please consider a return visit to our hotel, so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.