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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nasty The hotel had roaches. Appliances did not work . I change room three times in one 123,217,227 I finally stayed in 227 tried of moving room. Then the room 227 had roaches crawling up the wall I do have pictures
Business response:
Dear Chanteal, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
I would not recommend this hotel to even my worst enemy! I made reservation for 5 days. I stayed 1 night, I would have left the same day if I could have gotten a room somewhere else. The room I had did not have a working microwave, inroom phone there were wires hanging our of the wall socket 3 or the 4 lamps didn’t work. The property is old and run down.
Business response:
Dear Vicki, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sorry that this issue compromised your stay and that you ended up leaving sooner than anticipated. Please be assured we will address these issues with the concerned indi... read more
Had no Wi-Fi the first full day I was there no one at front desk could help
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not providing you with a perfect stay. We appreciate you letting us know about the internet concerns in your suite during your stay; we apologize for the inconvenience. The issue has been resolved, and we have made changes to improve our connectivity for our guests. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Sincerely,Hotel Management
Its economical. Bad smell in the corridor and when entering the room.
Business response:
Dear Sreenivas, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
No one ever at the front desk. All kind of dirts and mud on the floors for the two nights we’re there. Stained rug,also cockroach in the room. Never look at extended stay America ever again.
Business response:
Dear Virawat, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
The pictures and reviews on here make it seem less outdated and dirty than it is. The gym is two exercise machines in a room facing the elevator, so everyone can watch. The elevator sounds like it’s dying. The room itself is extremely outdated with the oldest stove I’ve ever seen. The bathroom door didn’t close all the way without forcing it. The lights flickered in the room. The Wi-Fi would always drop. I can deal with all of that but, I cannot deal with the fact they have roaches.
Business response:
Dear Samantha, Thank you for staying at our hotel. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.