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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room could use some TLC. Microwave was filthy. Used paintbrush left in bathroom sink. Water drained very slowly in bathroom sink. Couldn’t get in the side door as the key card reader didn’t work. When checking out, the clerk didn’t even ask what room we had been in. I guess you get what you pay for.
Business response:
Dear Guest, We’re sorry to hear the room condition did not meet expectations. Concerns related to cleanliness and maintenance have been shared with our teams for prompt review to help ensure rooms are consistently well prepared and functioning as intended. We also regret that your departure interaction did not feel attentive, as courteous and engaged service is an important part of the stay experience. Your comments have been noted with leadership for further review as we continue working to provide a more reliable and welco... read more
The convenience of what I needed for my stay
Business response:
Dear Guest, Thank you for your kind feedback. We are so pleased to hear that the convenience of our location and amenities met your needs during your stay at Extended Stay America. Providing a comfortable, hassle-free experience is always our goal, and it’s wonderful to know we delivered exactly what you were looking for. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another convenient and enjoyable experience in the future. Sincerely, Hotel Management
The room was clean and the lady at check-in was nice, but seemed to be indifferent weather we stayed there or not. We had to ask about where vending machines, and ice was since no information was volunteered.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that your room was clean and that our check-in staff was pleasant. However, we apologize for the inconvenience caused by the lack of information about amenities not proactively provided. We understand the importance of ensuring guests feel fully informed and welcomed, and we will work with our team to enhance communication during check-in. Your comments are valuable to us, and we appreciate the opportunity to make improvements. We hope to provide you with a... read more
Staff was great
It was just an average experience. Nothing great or exciting, more of disappointment with hotel amenities and physical conditions. Not good!!!
Business response:
Dear James, We are truly sorry to learn that your experience was not up to expectations and that you were disappointed with the amenities and physical condition of the hotel. Providing a comfortable and enjoyable stay is very important to us, and we regret falling short during your visit. Please be assured that your comments will be shared with our team to address the areas needing improvement. We appreciate your input and hope to have the opportunity to serve you better next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,924 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.