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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told I must stay for two weeks before receiving cleaning service. Perhaps that is why I saw a huge bug upon entering the room. I had to clean the tub and spray the room. Although, there was a no smoke room it smelled a mixture of cigarettes and weed. ( instead of holding a $100 of my money, they should of paid me a $100 for staying). No, I will not stay at the Extended Stay on Wake Towne in the near future.
Business response:
Dear Brenda, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you des... read more
This property is dark outside and a lot of garbage and trash on the ground. Windows look dirty and dingy from parking lot. I asked to see the room I was going to be assigned, I was given the key and I went up to examine the room. I walked in the carpet was dirty.. the bed linen looked dingy. I went back downstairs and refused to take the room. I went up the street and stayed at the courtyard.. I don't recommend anyone stay in this property.
Business response:
Dear Darren, Thank you for choosing us. We apologize for the cleanliness issues you encountered. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is always available to help you, and we shall check with them if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured... read more
Very transient hotel. Got a very uneasy feeling walking the hallway.
Business response:
Dear Tara, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Expensive deposit
Business response:
Dear Kaylan, Thank you for your feedback. We aim to provide exceptional service to all our guests; therefore, we apologize for falling short of your expectations and understand your disappointment with our deposit policy. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Again, we are sorry, and we hope you will stay with us a... read more
No Hot water. No ice machine. People from foreign countries all over the place. Is our govt paying to house them there?? Keep away
Business response:
Dear David, Thank you for your recent stay at our hotel. Please accept our apologies for the disappointing experience with us. We apologize for the inconvenience of not having hot water and an ice machine available during your stay. We have fully equipped kitchens with full-size refrigerators, including ice trays, for our guests' convenience. Therefore, we do not have ice machines on our property. We have taken note of your feedback, and it will be shared with the appropriate individuals. Thank you once again.Sincerely,Hotel... read more
Front desk couldn’t find my reservation so I had to pay out of pocket and when we finally got to the room there were roaches and not to mention the several homeless people staying around the property
Business response:
Dear Miguel, We sincerely apologize for the situation you described. We strive to provide a seamless experience for our guests with exceptional hospitality and accommodations. Therefore, we genuinely regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately to uphold our high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding exper... read more
Stay away from this property. It is a seedy motel with risky clients and an unsafe vibe. The rooms stink of smoke, the hallways are littered and the 'guests' are dodgy. Not a place for business or casual travellers
Business response:
Dear Simon, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.