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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
never again It sucked I'll never stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Poor Night's sleep Hotel is very dated, several things in room needs repair such a piece of stripping on nights stand. Lots of banging doors until 2 am. Very thin walls heard next room microwave buzzer at 130 AM. Very poor excuse for breakfast(a few granola bars and a couple appples. Room smelled stale like old smoked in room.
Dingy Hotel is not well maintained. Cigarette burn hole on bed in non smoking room. Windows were open when I arrived probably airing it out. I could not stay here. Checked out and found a Holiday Inn.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure that we are thoroughly cleaning and inspecting rooms prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Poor Quality! I was disappointed in the place and the lack of service. Have stayed in other ESA's, but this one needs help!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that our service did not meet your expectations. In response to your feedback, I am going to work with our staff to make sure we are providing each guest with professional customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice Room, But Something Else Going On The staff was very nice and the bed was firm. But there was some arrangement between the hotel and the community to let some families in poverty live at the hotel. This made my wife uncomfortable and we won't stay at this hotel again.
Business response:
Thank you for taking the time to write a review of your experience with us. We appreciate you letting us know that your stay was uncomfortable. We are sorry for this issue, but are happy to read that our staff provided good customer service and that our rooms met your lodging needs. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
terrible stay The room had an odor and was full of nats in the bathroom. The room had a kitchenette but no cups, utensils, bowls, or plates. Maids never came to clean the room or replace the linen until it was time to check out. The room looked nothing like the online pictures. There was supposed to be a hot breakfast. We'll their definition of a hot breakfast was a microwave sandwich. The only good thing about the hotel was...The front desk clerk was nice.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that we did not meet your expectations during your stay. In response to your feedback, I am using your feedback to coach and train my staff in good customer service as well as inspecting arrival rooms daily. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel was ok,but front desk customer service was horrible..i was waiting for 25 minutes couldn't get no help from front desk to check me in..i had o go located the man that was working front desk..& he was in a room with a woman when i located him..it was horrible because i was tired & sleeping..
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had such a long waiting period to check in. In response to your feedback, I am going over this with my team about making sure they quickly get guest checked in. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Ridiculous Upon checking out, i requested a receipt, as I needed to get reimbursed from my employer. The receipt showed an entirely different amount than what I had been charged. I said that I needed a receipt which showed the actual price (HIGHER) that I had paid. The clerk refused to give me a correct receipt, saying that this was correct, although I showed her paperwork noting the higher price that I had paid. She said that it was my problem. The receipt she gave me also said that I had used EXPEDIA, which I had not. VERY... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The customer service you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with each staff member personally to assure this will not happen going forward. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Horrible Accommodations The room had not been cleaned prior to my check in.
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.