This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so hot The hotel wasn't that clean. Continental breakfast wasn't very good.
Good Service, Aged Hotel Front Desk woman was excellent, Bed had red and brown stains all along side, and AC did not work, she moved me to another room which was much better. Rooms has thin walls, AC and fridge were very noisy. Smokers where always in the pathway of the entrance.
Business response:
Thank you for your recent review of your stay. I appreciate your comments about our staff; however, please accept our apologies for the inconveniences you experienced. In response to your feedback, I will make sure we are carefully inspecting rooms prior to guest arrivals as well as properly enforcing our nonsmoking policies. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Hallways smelled terrible. Needs better bed linen and pillows
Horrible. Bed was unexceptable. Felt like sleeping on concrete. Seemed like i booked a room in section 8 housing.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that we failed to meet your expectations. In response to your feedback, I will inspect our mattresses to ensure that each guest has a comfortable stay. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
disappointing reservation hotel was a dump, the rooms smelled of smoke even though we were in a non smoking room. Hotel was advertised as free continental breakfast which was a lie, there was a grab and go breakfast whatever that means. I was very disappointed in this reservation I will never stay in another extended stay.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Had to switch rooms after getting into room-toilet and sink plugged up. Everytime the heat came on, made so much noise, woke us up. Bathroom is very small. Not recommended-needs to be updated.
Business response:
Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are implementing preventative maintenance procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
So So 대형마트랑 중저가쇼핑몰이 차로 10분 거리에 있어 편리한다. 호텔은 좀 지저분한편이나, 프런트 직원은 매우 친절한 편이다.
Staff was noisier than the guests... ... And the guests were pretty noisy. The front staff members were talking and laughing loudly until nearly 11:00pm on a Sunday night. Made mention of it, and nothing changed. Guests were out in the halls until midnight with their barking dog. Again, no response from staff. Decent hotel, especially for the price, but two nights of bad sleep (not worth saving a little money)
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the noise issues you experienced. In response to your feedback, I will review our quiet hours with our staff. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hard beds and get your own clean towels No blow dryer, no maid service for 2nd day stay, to get clean towels I had to carry dirty towels to front desk to trade for clean ones (after waiting for 20 min at the desk), The bed was so hard I may as well have slept on the floor, and the noise in the hall way kept you from sleeping anyway. We left early before staying our second night because my back hurt so bad I couldn't take another night on that bed
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.