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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Keith, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Dangerous smelly and w no internet Not safe!! Doesn't feel particularly safe. Hotel smells foul. No working internet. Classic router w no service trick. Staff not very competent or friendly. Seems like a dangerous area. Air conditioning not working well.
Business response:
We are sorry your stay with us was not satisfactory, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a comfortable and relaxing experience, and we hope you will consider giving us another chance to demonstrate the type of service that we normally provide. Sincerely, General Manager
Room needs upgrading No bath clothes in room
Business response:
Kenneth, we're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We value your feedback and will work diligently to make sure we are more consistent in our service levels. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Bad Awful room with dirty linens. Place not well maintained. Could definitely improve a lot
Business response:
Vinesh, we sincerely apologize for not living up to our commitment of providing a clean and well-maintained accommodations during your stay. We have shared your feedback with appropriate individuals in our organization in an effort to improve our facilities and service levels moving forward. We regret the inconvenience caused, and please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
Disgusting There is not a rating low enough for this disgusting hotel. I left and got s refund. It's very unsafe and filthy. You need to take it off your website.
Business response:
I apologize that we failed to provide you an exceptional stay. The incident you highlighted in your review is very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience. Sincerely, General Manager
Very disappointing. The hotel was noisy, there were no towels and no toilet paper. It was a trashy hotel. Will never stay there again.
Business response:
I apologize for the disappointing stay you had with us. Our guests often bring their personal items from home, so that's why our toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We are also sorry for the noise issue you encountered during your stay. Our front desk is available to assist your needs, and we would have welcomed the opportunity to handle this while you were here. I hope you will give us a chance to imp... read more
Horrible hotel I regret booking this hotel. The staff was so nice, but the actual facility was horrible. The elevator smelled like weed and my room smelled like that too with a combination of cigarettes (and I reserved a non-smoking room). I checked in at 2am because I had been driving all night. I was exhausted, and yet, they took 30-40 minutes to check me in even though I already had a reservation.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Lots of bugs. Was it several times Gross and dirty room and bathroom. Was it several times and there were LIVE bugs EVERYWHERE.
Worse Stay Ever!!! The hotel smell like cigarettes as soon as you go in. They didn't clean our room. We found 2 roaches and the staff was rude. Never staying there again.
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.