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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad in a bad way First of all the hotel smells like skunks. Lobby, 3rd floor as well. It was obvious there were certain activities going on to make it smell that way. I did not go to the other floor. I brought this up to the manager, and she said she would try to figure out who it was. "Breakfast" consists of coffee and the hard granola bars. No grits/oatmeal/cereal even though there is a sign for them, and I got there early in the morning. There were tiny chocolate muffins the first day we were there, but the second day the... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you both with a better experience on a future stay. Sincerely, Hotel Management
Key did not work when returnedto room. No internet as advertised
Business response:
We are sorry for the maintenance issues you experienced while you were here. Our team takes great pride in ensuring everything is working properly. We have shared your review with them to be sure the issues are resolved. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Phone did not work, bed cover smelled, bathroom sink was clogged. Though website states there is no pet fee, a $25per pet per night was required. In the eavning water began dripping from bathroom ceiling. Went to lobby and the lady at the front desk response was "oh great." She stated that the only thing she would do was make a note for maintenance. Did not offer to move me to a different room, and when I asked if she could at least look at the damage or check in the room above she replied, "No, first shift gotta handle that... read more
Business response:
Thank you for evaluating your stay and for the feedback. We are sorry for the service issue you experienced while here and regret the inconvenience it caused. We have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Unsatisfactory Not so good
Business response:
Thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, Hotel Management
We left this place has been serviced multiple times for bed bugs and several in one month alone. Records shown that and we left.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Disgusting This place was filthy and smelled strongly of both cigarette and pot smoke. They have smoking rooms right next to nonsmoking. Filthy hotel, skip it and go somewhere else
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not as Advertised! We were sorely disappointed in this reservation. The property advertised a business center; we were told upon arrival that there was NOT a business center! No explanation or apology given. Being late at night, we stayed the night and checked out the following morning. After over an hour on the phone, we were able to get a refund of our reservation less 2 nights-one for the night we stayed, and one for a penalty for checking out early. Disputing this with Home Away and with the property met with no success.... read more
Great if they don’t screw up your reservation We booked our room almost 3 weeks in advance and they had no rooms available when we went to check in...not happy!
Business response:
Thanks for sharing your feedback with us. We sincerely apologize for the reservation issue you encountered and regret the inconvenience it caused to you. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
will not be booking at this location again they had electrical tape holfing thing together here.
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.