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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stayed at an Extended Stay like this one... The room we were in was really dated -- old and dingy. The hotel allows smoking on the 3rd floor (top floor) so the elevator REEKS of cigarette smoke and the hotel also smells like smoke. The toilet in our room stopped up and they didn't come to our room to fix it. Instead they told us where to find a plunger on our floor. (Seriously?) We also had to ask multiple times to get some extra towels. We have stayed at Extended Stays before at it has always been fine - this hotel wa... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your feedback has been discussed with our team, and we will be using it as a training tool to deliver a great service for all of our guests moving forward. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you better. Sincerely, Hotel Management
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
AC was not working properly, Breakfast there was no creamer for coffee , even requested it was not provided. Bathroom was unclean and towels were also not very clean.
Business response:
Shaikh, thank you for your visit to our hotel and for your review. We are committed to offering all of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Business response:
Charles, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Not the best place to stay. Continental Breakfast offered were just muffins. No places to eat close to the property.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Stay Away The hotel charged me for a smoking fee when I have never smoked in my entire life. The hotel when I walked in the the 3rd floor smelled like a weed factory. I was charged 200.00 additional for staying here and this hotel was garbage. I would stay far far away...
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
The hotel wasn't that bad but the people screaming and running on the hall way. Didn't sleep much. The breakfast not that good.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Disappointed Sheets were dirty. Breakfast was bare minimal. Coffee and muffins. Front desk clerk only put out threemuffins at a time.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.