This profile has been claimed by the business owner or representative.
Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no drinking cups. The bathroom had several issues - shower rod loose, toilet seat loose, black goop around top of sink.
Business response:
Dear John, We sincerely appreciate your recent stay at our establishment and for providing us with your valuable feedback. Our ultimate goal is to provide you with an exceptional experience that exceeds your expectations and leaves a lasting and positive impression. Therefore, we apologize that we have fallen short of your expectations, and we will address the issues promptly to improve our service for future guests. Thank you again for choosing to stay with us, and we hope to have the opportunity to serve you better in the ... read more
The hallway carpet was dirty, the bathroom sink had mold, and the bedspread had a burn stain.
Business response:
Dear Charles, Thank you for reviewing your stay with us. We sincerely apologize for the issues you encountered. Your feedback is invaluable as we are committed to providing the best experience for our guests. Since receiving your feedback, we have addressed these issues appropriately. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
Rude and tricky personnel left me without reserved rooms in the middle of the night
Business response:
Dear Alexey, Thank you for informing us about the incident. We are sorry for your frustration due to the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Please let us know if there is anything we can do to improve our services and reach out for further assistance. We hope to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management
Don’t waste your money. Very low quality. We are in a road trip for 12 days. We have been in 10 hotels so far. This one has been the most expensive so far and the least quality. Don’t waist your money. - hair on pillows, on sheets and inside refrigerator. - we didn’t even bother breakfast (coffee and muffins) - no tissue box - sheets look dirty - dirty floor -the car that was parked next to mine in their parking lot, someone was sleeping in it. - I had to call front desk to get noise down that was coming from outside, high m... read more
Business response:
Dear Hozan, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. We are sorry you had issues with the cleanliness and the noise that disappointed your visit. The cleanliness and the conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and at... read more
The hotel room smelled horrible (cigarette smoke mixed with bad air freshner), had sticky floor, toilet seat was loose. The heating unit was very noisy. Room not sound proof--you could hear loud banging from neighboring rooms (doors slamming etc). Overall the worst hotel experience you could have. Staff were actually nice but it was gross!
Business response:
Dear John, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
This place is a dump…Not only is it outdated, it smells and looks/feels dirty. Even my ten year old was grossed out. For $175 to check in at 9pm and out by 9am, we should have just stayed somewhere else in the area.
Business response:
Dear Hannah, We apologize for the disappointment during your stay. Your feedback helps us improve our services. Please reach out to us for any concerns, and we hope to have another chance to exceed your expectations in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 3.3 star rating with 1,942 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.