This profile has been claimed by the business owner or representative.
Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sub-Par Experience I was disappointed to find our non-smoking room smell strongly of smoke upon check-in. We headed back to the desk and were assigned a new room that now had a musty smell. The room was clean but the bed was very uncomfortable and road noise made for a difficult night’s sleep. After checking out we realized we had left some toiletries behind, so before getting back on the road to go home we went back to try to get them. After waiting 10 minutes for someone to finally come to the desk, she looked around and s... read more
Business response:
Thank you for choosing to stay at our hotel. Please accept our sincerest apologies for the service issues you encountered during your stay. It is always our goal to follow up immediately so everything can be resolved to your total satisfaction. We're truly sorry that our staff was not as responsive as it should have been in working to resolve your specific concerns. This is not typical of our normal performance, so we hope you will give us another opportunity to make it up to you on a future visit. Sincerely, Hotel Manageme... read more
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
very upset but it is what it is.. I can only say i never had my stay but when i tried to cancel i was on a cell phone with no access to online...
Business response:
Alan, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Room was clean but common area was not kept clean. Food and dirt littered halls and stairs.
Business response:
Thank you for your review. Although you were overall satisfied with your visit, we are sorry for the cleanliness issues you encountered. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Just OK Wifi was not very strong, beds were noisy, breakfast was not nothing great. Adequate for our needs but nothing special. Was clean and in a good location.
Business response:
Lyressa, we appreciate you choosing us and providing valuable feedback about your stay. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet this goal during your visit. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us. Sincerely, Hotel Management
Business response:
Donna, thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management
Ok for a low cost option. Generally ok. Room 101 and the area over there has a weird smell; maybe thr river marsh nearby or a sewer plant.
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We apologize for the cleanliness issue you described from your stay. Thank you so much for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. We hope the positive aspects of your stay will bring you back when in the area. Sincerely, Hotel Management
Regular The pillows were a little uncomfortable which made it a little difficult to sleep but other than that, everything else was fine.
Business response:
Eric, many thanks for taking the time to review your stay. We are happy to know you liked the service offered by our staff and that you had overall nice stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice Hotel For A Quick Stay This hotel is not all glitz and glam so if that is what you are looking for this is not the place. We needed a room for one night while we attended a concert. It was a nice big room, clean, and even came with a small kitchen. There is a small lobby and they don't serve any meals from the hotel. You can however all down to the main desk to get things like a coffee maker, toaster, utensils, etc. for your kitchen if you plan on cooking. Overall we had a nice stay and for only $95 a night with free pa... read more
Business response:
Julianna, thank you for choosing Extended Stay America while here to attend a concert. We are delighted to know you liked the spaciousness of your well-appointed room and that you could make nice use of the kitchen to cook your own meals.Kindly note, note that, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. It was a pleasure serving you, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,165 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.