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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor service, keys never worked.
Business response:
DearMatthew, We sincerely apologize for your inconvenience with your room keys. Our top priorities are providing reliable service and ensuring seamless access to our facilities. We apologize for falling short of this standard during your stay. Your feedback is invaluable, and we will promptly address this issue with our team to prevent any recurrence. Please accept our apologies for any frustration this may have caused. We appreciate your understanding and hope you'll consider giving us another chance to provide you with a m... read more
Vintage electrical items were terribly worn out and totally -FIRE HAZARDS- ROOM 232-- the desk side lamp actually blew SPARKS as we turned it on -so we unplugged it--AND the wall lamp beside the kitchen counter is soo old that it would not remain upright and would slip loose and not stay intact--so dangerous! WE WERE AFTAID TO STAY THE NIGHT----NO NO NO-SKIP THIS PLACE!
Business response:
Dear Joseph, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. We sincerely apologize for the concerns you encountered due to maintenance issues. Your safety is our utmost priority, and we take such matters very seriously. Rest assured, we will address these issues immediately. Thank you for bringing this to our attention, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
The property looks nice from the outside. From the guy sleeping in the lobby to the awful smell of the room the inside was not great. The toilet moved when you sat on it. Stains on the bedding. The sink faucet was cracked. The furniture had seen better days and the burner on the stove was burnt to a crisp. There was a bunch of people running up and down the hallways screaming and banging on the doors on the 3rd floor causing dogs to bark in the hotel. It smelled funky. Fridge was clean though. None of the side table lights w... read more
Business response:
Dear Dawn, Thank you for your feedback. We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are investigating these issues with our team to address them immediately. Maintaining a peaceful and comfortable environment for our guests is our priority, and we regret that we failed to meet this standard. Please accept our apologies, and we assure you that corrective measures are being taken to prevent such incidents in the future.Sincerely,Hotel Management
La limpieza de la habitación estaba horrible. Muy sucio en todos los aspectos . Necesitan limpiar bien las habitaciones en todos lados
Business response:
Dear Limarys, Thank you for your feedback. We apologize for the unsatisfactory cleanliness of your room during your stay. Providing a clean and comfortable environment for our guests is paramount, and we regret falling short of your expectations. Your feedback is crucial, and we are taking immediate steps to address this issue with our housekeeping team to ensure thorough and consistent cleaning throughout the hotel. We appreciate your patience and hope to have the opportunity to exceed your expectations on your next visit.S... read more
Not good at all
Business response:
Dear Elizabeth, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
No one paper or plastic cup to be found.
Business response:
Dear Brian, We apologize for any inconvenience you experienced regarding the availability of cups during your stay. Your feedback is valuable, and we will ensure that our housekeeping team replenishes the necessary amenities promptly. If there is anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk staff. We appreciate your understanding and hope to have the opportunity to enhance your experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.