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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay there again Front Desk staff was friendly, but the building smelled like cats and was dirty. Would not stay there again!
Business response:
Dear Douglas, We appreciate your feedback and are glad to hear that our front desk team provided friendly service. However, we apologize for the unpleasant odor and cleanliness issues you encountered. Your comments are important to us, and we are addressing these concerns to improve our guests' experiences. Thank you for bringing this to our attention.Sincerely,Hotel Management
The staff was fine. The TV didn’t work. Towels didn’t seem fresh. Furniture was falling apart.
Business response:
Dear Randy, Thank you for your feedback. We are pleased to hear that our team met your expectations. However, we apologize for the issues you experienced with the television, towels, and furniture. These matters are being addressed promptly to enhance the quality of our accommodations. We appreciate your comments, as they help us improve our services for future guests.Sincerely,Hotel Management
This is a terrible place to stay. It is filthy, expensive, and in disrepair
Business response:
Dear Ivan, We are sorry to hear about your disappointing experience. The conditions you described are far below our standards, and we regret any inconvenience. We take your feedback seriously and are addressing the cleanliness and maintenance issues with our team. We also aim to offer value and will review our pricing to ensure it reflects the quality of service provided. Thank you for bringing these concerns to our attention. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manage... read more
Never again at this dump
Business response:
Dear George, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. Your stay description is concerning, and we regret that we fell short of providing the quality and comfort you deserve. Please know that your comments will be taken seriously and addressed with our team to ensure improvements are made. We hope you will reconsider and give us another opportunity to provide a better experience.Sincerely,Hotel Management
After checking in we left as we did not feel safe. It was very run down and almost had half way house vibe. I came with my husband, my 4 year old child and my small dog. Property was v sketchy but we went to the room, it was dirty and we found random things under bed. We paid over 500$ for something we didn’t feel safe during day light. Everyone outside was smoking and did God knows what else. This was the most unnerving experience ever. We will call Expedia, but I have never left the place due to the fact I felt unsafe.
Business response:
Dear Joanna, Thank you for sharing your experience. We are deeply sorry that you felt unsafe and found the property in an unacceptable condition. The safety and comfort of our guests are our top priorities, and it is concerning to learn that we fell short in these areas. Your comments about the cleanliness and the environment will be promptly addressed with our team. We understand your frustration and regret the negative impact on your stay. Your feedback is invaluable as we strive to improve our services.Sincerely,Hotel Man... read more
Welfare hotel. Dirty
Business response:
Dear James, Thank you for your feedback. We are sorry your experience didn't meet expectations. Cleanliness is essential to us, and we will share your comments with our team to ensure improvements. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
I don’t think I’ve ever written a review before I’ve even left a place, but I guess there’s a first time for everything. I would think that in an area like Red Bank, and a price point of almost $200, I would not have to go look at 3 rooms before I found one that wasn’t disgusting. The first one had not been cleaned, like beds unmade and trash unemptied. Second one the paint was peeling and reeked of cigarettes. Also, bathroom spigots were hanging off. 3rd one still stinks like cigarettes, but at least it appears to be clean.... read more
Business response:
Dear cecilia, Thank you for sharing your concerns. We deeply regret the issues you encountered during your stay and understand how frustrating it must have been to inspect multiple rooms to find one satisfactory. It is unacceptable that any room would be unclean, in disrepair, or have lingering odors. Your experience does not reflect the high standards we strive to maintain, and we are taking immediate steps to address these problems with our housekeeping and maintenance teams. Your feedback is invaluable in helping us impro... read more
Fishing weekend I am not one to complain but for what I paid for the rooms I feel ripped off. First off we drove by it a few times before realizing it was the hotel,bad signage. When we arrived the doors were not opening and very hard to open and when I mentioned it I was told "well it rained"???? The room at 1st looked nice after walking through hallways reaking of weed which is odd as it was a no smoking place,did I mention a half smoked cigarette on the elevator floor? The tub and toilet had long black hair everywhere and... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We deeply regret the numerous issues you encountered during your stay. We apologize for the confusion caused by inadequate signage and the difficulty with the door. The cleanliness and maintenance issues you described are unacceptable and will be promptly addressed with our housekeeping and maintenance teams. Additionally, smoking should never interfere with our non-smoking guests, and we apologize for this oversight. Your comments about the room amenities and breakfa... read more
The entire hotel smells like cigarettes. Really need to do something about it.
Business response:
Dear Kishor, We apologize for the unpleasant odor you encountered during your stay. We take such feedback seriously and are committed to providing a clean and comfortable environment for all our guests. We will immediately address this issue by deep-cleaning and upholding our non-smoking policy. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.