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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean, everything works how it was supposed to. Area is pretty quiet at night
Business response:
Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We are delighted to know that you found your room clean, comfortable, and well-maintained, and that everything worked properly during your stay. It is also wonderful to hear that you appreciated the quiet and peaceful atmosphere of the area at night, helping you enjoy a relaxing experience. Your positive comments truly encourage our team to continue providing excellent service and hospitality to all our guests. We sincerely appreciate your support... read more
I usually don't have any issues when I stay but this time I went to check in was told there was no rooms available but ended up finding one that wasn't clean. I was told to come back when it was ready. Once I get into the room the power on one side of the room went out TV and remote did not work. I requested late check out was told that wouldn't be a problem than the day of check out housekeeping came to the door I explained I had late check out she says they didn't offer it than proceeds to roll her eyes and walk away.
Business response:
Dear Guest, We regret that this visit did not reflect the consistency you’ve come to expect from your previous stays. We understand how frustrating the uncertainty at arrival and the condition of the room must have been, along with the concerns regarding in-room functionality. Additionally, we apologize for the miscommunication surrounding your departure time and the interaction you experienced. Your feedback has been shared with the appropriate teams for improvement. We truly value your continued loyalty and hope to provide... read more
Had a fridge that was nice
The room was clean and it did have 2 beds like we needed. We did not cook so it did not matter if there was utensils or not. Unfortunately there were 2 roaches inside the bathroom area and there was no shampoo or conditioner or body wash at all. Just 1 small bar of soap for hands and 1 for body. The staff were very friendly though, but I don’t think I would stay here again.
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear that you found your room clean and suitable for your needs, and we truly appreciate your kind words about our friendly staff. However, we sincerely apologize for the issues you encountered, particularly regarding the pest concern and the absence of bathroom amenities. This is not the experience we strive to provide, and your comments have been shared with the concerned teams for immediate improvement. We value your feedback and appreciate you bringing this to our a... read more
After the A/C vents were serviced, I started seeing roaches in the room. The serviceman carried a mop from room to room and it probably brought roaches into my room. Or it could have been from using the laundry facilities. Some staff like the assistant manager is very angry all the time. The manger seems friendly but he abuses his authority by trying to enter guests’ rooms and then denies.
Business response:
Dear Guest, We sincerely apologize for the concerns you experienced during your stay. The issues you mentioned regarding pests, service procedures, and staff interactions are not reflective of the standards we strive to maintain. We take such matters seriously, and your comments have been shared with our management team for review. Ensuring a clean, safe, and respectful environment for our guests is our top priority. We truly value your feedback and hope to have the opportunity to improve your experience and welcome you back... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,482 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.