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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn’t in the best shape. You can se on the wall where they ripped out the night stand. The floor was super scratched and blinds are cracked and breaking.
Business response:
Dear Guest, We sincerely apologize that the condition of your room did not meet expectations. The wall damage, scratched flooring, and cracked blinds you described are not reflective of the standards we aim to provide. We understand how these issues can affect overall comfort and appearance, and we regret any disappointment caused. Please be assured that your comments will be shared with our maintenance team for review. We truly value your input as it helps us improve our property. We hope to provide a better experience in t... read more
Great room and except for 1 staff member that was very very mean all the other staff members were incredibly kind.
Business response:
Dear Guest, A wonderful room and a caring team make all the difference. We’re so glad that stood out to you! It’s great to hear most of our associates made you feel welcome and supported during your visit. We strive to provide consistent hospitality, and your feedback helps us improve. We appreciate you sharing your thoughts and hope to make your next stay even more enjoyable from start to finish. Sincerely, Hotel Management
Room smelled of either old smoke or marijuana - I arrived too late and too tired to complain or move. I was running late at check and tried to call to check out over the phone and couldn’t reach anyone. The general assistance customer service was very kind and waited on the phone until connected and was surprised herself at the rude and short response of the on site staff.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret any lack of hospitality you experienced from our on-site team and understand how frustrating this can be. At the same time, we’re glad that our general assistance staff was able to support you and provide guidance during your stay. Feedback like yours is invaluable in helping us improve our service and ensure all guests feel welcomed and well cared for. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother, ... read more
The room was clean when I arrived but smelled of cigarettes.
Business response:
Dear Guest, We are pleased that the room met your expectations for comfort, though it is disappointing that the atmosphere did not feel as fresh as it should have. We understand how important a comfortable environment is and will share this concern with our team to ensure better attention moving forward. We hope to welcome you back for a better experience. Sincerely, Hotel Management
Clean tranquil place
Good hotel
Friendly staff. Good stay all around.
Business response:
Dear Guest, Thank you for sharing such an uplifting review regarding your time with us at Extended Stay America. We’re delighted to hear that you enjoyed your stay and found our staff friendly. Your kind words mean a lot to the team, and we will be sure to pass along your compliments to them. We look forward to welcoming you back for another seamless and enjoyable visit. Sincerely, Hotel Management
Very courteous
Business response:
Dear Guest, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
The room was excellent. The staff was friendly and helpful. The only two gripes I have is the elevators were out of order so my pregnant wife had to climb all the way to the 4th floor whenever we needed to go out, and there really was no continental breakfast, other than that, loved this stay!!
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.