This profile has been claimed by the business owner or representative.
Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The exterior of the property was relatively well, little bit disappointed in the room.Though had a nasty weird smell of roach in the bathroom.
Business response:
Dear Rene, Thank you for sharing your thoughts. We're pleased the outside of the property met your expectations, though we're sorry the interior fell short. Concerns about unpleasant odors in guest spaces are taken seriously, and we've made sure our team is looking into it closely. Feedback like yours plays an essential role in helping us improve the overall guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Nice, safe and clean. We checked in after 1230am and the front desk was super helpful, I can't remember his name at moment but he was genuine, helpful and friendly. The hotel was very nice and safe. It was a nice room and clean. I'd stay there again anytime!
Business response:
Dear Monica, Thank you for the fantastic review of Extended Stay America. We're glad our team member made your late-night check-in smooth and welcoming. It's always our goal to provide genuine hospitality. We're equally pleased to know the room met your expectations and that you felt comfortable throughout your stay. Your kind words mean a lot to us, and we appreciate your enthusiasm about returning. We look forward to providing the same level of care and comfort whenever you're back in the area. Sincerely, Hotel Management
The best quality of this motel is it's location, centrally located in Redlands. Convenient and quick to surrounding areas. My room cards stopped working at 10am, with a 11am checkout. Breakfast bag does not exist. Not even coffee offered. Hot water with 4 types of package oatmeal, hot chocolate packs, 2 muffins and one snack bar are the available choices. No protein of any kind, no juices or milks. No fresh fruit. All guests must present ID. The staff were professional and courteous. No curtains on window, just blinds. Full ... read more
Business response:
Dear David, We're glad the location suited your needs and that the staff treated you with professionalism throughout your stay. However, we regret that several aspects of your experience fell short, especially regarding the limited breakfast options, early deactivation of your key card, and the lack of housekeeping communication at check-in. Details like these can certainly impact comfort, and we appreciate you pointing them out. Your input helps us better understand where adjustments are needed, and we'll use it to make imp... read more
Marvel and her staff were amazing
Very nice tranquil and quiet place
Business response:
Dear Guest, Thank you for the fantastic review of Extended Stay America. We're pleased to know you found the property peaceful and relaxing. Creating a calm and welcoming environment is something we care deeply about, and it's wonderful to hear that it came through during your stay. We appreciate the opportunity to host you and hope to welcome you back for another restful visit. Sincerely, Hotel Management
No comment
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,326 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.