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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse place I have stayed at in a while.
Business response:
Dear Joseph, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Ho... read more
Hotel smells like weed People smoked weed on the first floor. It should be a smokeless hotel
Business response:
Dear Guest, Thank you for taking the time to give us feedback on your recent stay. Even though we are a non-smoking hotel, on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you again for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management
Room was very dirty and dusty. My kids have allergies so it was very uncomfortable. We didn’t even stay overnight we just left before midnight. So overall we stayed about 10 hours. If possible I would like a refund.
Business response:
Dear Angesom, Thank you for taking the time to write a review of yourstay. Your feedback will assistusin our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
They have an uncontrollable roach infestation. You can see them in every room. We had to move 3 times. Also, they hotel staff is NEVER at the frount desk. I wont be returning
Business response:
Dear David, We sincerely apologize for the distressing experience you had during your stay with us. The presence of roaches is unacceptable, and we understand the discomfort it caused you. Please accept our deepest apologies for the inconvenience of having to relocate multiple times. This is not the standard we aim to maintain, and we regret not meeting your expectations. Your feedback regarding the availability of our staff at the front desk is also concerning, and we are actively addressing this issue to ensure better serv... read more
I did not care for the fact that they had baby roaches crawling all over the room. The guests that were staying there were also quite questionable. Please take this down from Expedia it was horrendous. They issued us a full refund.
Business response:
Dear Patricia, We sincerely apologize for the discomfort caused by pests during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret any inconvenience this incident may have caused. We take reports of pests very seriously and have taken immediate steps to address this issue with our pest control team. Additionally, we appreciate your feedback regarding other guests, and we will investigate this matter further to maintain a safe and welcoming atmosphere for all. We are glad you... read more
Roaches are bad for business 100%. This hotel didn't work out at all for me it was infested with not just one species but two species of cockroach. We just can't do roaches. So we packed up and I notified the front desk they said no problem with the refund I contacted the hotels.com and they had no problem with the refund as well so that part went good. Thank goodness
Business response:
Dear Guest, We sincerely apologize for the distressing experience you encountered during your stay. It is unacceptable to have any pests in our establishment, and we understand the severity of the situation. Please know that we take this matter seriously and will address it with our pest control team. We appreciate your understanding in promptly notifying the front desk, and we are glad to hear that the refund process went smoothly. Your comfort and satisfaction are paramount to us, and we are committed to ensuring that inci... read more
Roaches every where in my room. Walked in and walked right out! Yuck!
Business response:
Dear Analisa, We are deeply sorry to hear about your experience during your recent stay. The presence of roaches is unacceptable, and we understand the discomfort and disappointment this must have caused. We take cleanliness and pest control seriously and will immediately address this issue to prevent any recurrence. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We apologize for your disappointment and hope to welcome you back for a more enjoyable stay in the future.Sincerely... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,303 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.