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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad área
Business response:
Dear Lorena ,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Extended America aims to provide a safe and comfortable environment for all guests. While we strive to maintain high standards, we understand your concern about the area. We are actively working with local authorities to ensure the safety and security of our guests. Additionally, we are continuously updating our facilities to enhance your experience. We appreciate your input and hope you will consider staying with u... read more
Lots of roaches in the room, rooms not cleaned
The room was bare bones. There were towels and 2 plastic drinking cups. Bed not very comfortable. Requested a King bed, but got a queen. The hotel was filled with many undesirable people, felt unsafe. I would not stay there again.
Business response:
Dear DAWN, Thank you for your feedback. We apologize for not meeting your expectations during your recent stay. We strive to provide comfortable accommodations and apologize for any inconvenience caused by the room amenities and bed type. Guest safety is paramount, and we take all concerns seriously. We regret that your experience did not reflect our usual standards and appreciate your insights, which help us improve. We hope you'll consider giving us another chance to provide you with a more satisfactory stay in the future.... read more
Hooker was getting cheeks clapped as we were walking to our room. Seems like people live here as some rooms seem like they had a whole family in them having a conversation. Walls so thin you literally hear everything. Cherry on top was our bed had a blood stain on it.
Business response:
Dear Erik, Thank you for bringing this to our attention. We apologize for the unacceptable experience you had during your stay. Ensuring a safe and comfortable environment for our guests is our priority, and we are addressing these concerns with urgency. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
This place had roaches and bed bugs. I had to find another place to stay at 2 am with my grand kids. I would not recommend.
Business response:
Dear Cynthia, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
It was a very noisy hotel People fight in the middle of the night with an others Party going on until 3 hr in the morning Some girls allowed male friends to enter from the exit door to party or whatever… I felt insecure Called front desk to make these people to shut up No answers Employees were nice that’s pretty much the only positive things Actually I need a refund because it’s unacceptable It was guetto I spent 3 weeks there and it was a bad experience
Business response:
Dear Claude, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
It was disgusting it had roaches
Business response:
Dear Kathleen, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. However, we will address this with them to ensure they do everything to avoid future problems. We regret the frustrations you experienced, and we are very grateful for your patience. Sincer... read more
Worse place I have stayed at in a while.
Business response:
Dear Joseph, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.2 star rating with 1,230 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.