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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to wait almost an hour for our room to be ready, front desk didn’t know what she was doing and manager seems nice but seems like he has too much on his plate. Had to go clean the room himself. Along with other rooms that other guest were waiting for. Room had a weird smell and the restroom was disgusting. If it wasn’t for the lack of availability in hotels near me i definitely would of canceled and left. Everything in the room was broken and I couldn’t get over the nasty smell.
Business response:
Dear Samantha,We sincerely apologize for the numerous issues you encountered during your visit and regret not meeting your expectations. We understand how frustrating this experience must have been. Please know that we take your feedback seriously, and this will be addressed with our housekeeping team. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome you back.Since... read more
The sofa beds were filled with dog and human hair. There were no extra blanket or sheets for the sofa bed. Then when we finally got blankets and sheets for it, balls of hair came out of the blanket. We found two cockroaches crawling on the wall. You had to ask the front desk for a hairdryer and a tv remote. I will never stay there again.
Business response:
Dear Mario,We sincerely apologize for the cleanliness issues you encountered during your stay. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms; therefore, we regret that we did not meet your expectations. Please know that we take these issues seriously and will address them appropriately with our team. While we regret that your recent stay was not up to your standards, we value your input. We would like to regain your trust so we can demonstrate the exceptional ho... read more
The bed was very loose and noisy, the walls are too thin and we found a cockroach in the shower.
Nasty There was roaches in the rooms. Dirty and sticky floors
Business response:
Dear Midori,Thank you for sharing a review of our hotel. We sincerely apologize for the unpleasant room conditions you experienced during your stay. This is unacceptable and not up to our standards. Please know that we take pest control and cleanliness very seriously. We'll immediately address this with our staff to ensure our rooms meet the highest standards of cleanliness. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hosp... read more
Don’t stay here Hotel has a disgusting smell First room i received was not cleaned . Bed not made , trash still in room Next room was “cleaned “ but still not up to standards. I immediately went back downstairs and left. First desk receptionist was the only best part of the process.
Business response:
Dear Gabrielle,We sincerely apologize for the unpleasant experience you had during your stay. It is unacceptable that your rooms were not properly cleaned, and we are addressing this with our housekeeping team. We appreciate your feedback and are glad to hear our front desk staff was a positive aspect. We hope you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Staff extremely under trained bad attitudes
Business response:
Dear Bobby,Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Smelled bad in the room, dirty in the hallways
Business response:
Dear Michael, Thank you for your feedback. We apologize for the unpleasant odor in your room and the cleanliness issues in the hallways. This is not the standard we aim to provide, and we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. Your comfort is important to us, and we appreciate your input as it helps us enhance our services. We hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,303 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.