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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Saw some cockroaches in my room, hallway and no tv
Business response:
Dear Rodrigo,We sincerely apologize for the issues you experienced during your stay. We understand how frustrating it must have been to find pests in your room and hallway, as well as the lack of a television. Please be assured that we are addressing these concerns with our team to ensure they are resolved. We appreciate you bringing these matters to our attention, as it allows us to make necessary improvements. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you aga... read more
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Business response:
Dear Jesus, Thank you for taking the time to share your rating. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
There was no shower curtain or towels in the room, called the front desk never answered
Business response:
Dear Azucena, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity for you to stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
The gal at check in was nice. The facility smells bad, hallway carpets are filthy, my room stinks so bad. The toilet doesn’t flush, the shower had pubic hairs in it, towels had long strands of hair and the floors throughout are sticky.
Business response:
Dear Sheryl, Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the stay you deserve.Sincerely,Hotel Management
Roaches! The room that we stayed in was occupied by countless cockroaches, of various sizes. The floor was dirty, and there were the crusty remains of other cockroaches, which had been smashed on the walls. When I went to complain, I was advised that the hotel was sold out, so they would be unable to provide me another room. When I asked to speak with the manager, I was told that the manager was busy, but he would contact me at 9:00 am the following day. The time and day came and went, but no contact was made by management. ... read more
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The outside area had overflowing garabage cans for the 4 days we were there. The pet area was also overflowing for 4 days. The floor in our room was so ditry it made my socks BLACK. I would not at this time consider staying again. .
Business response:
Dear Tina, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we regret if we missed something. We thank you for choosing to stay with us and eagerly expect to welcome you back on your next visit! Since... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,303 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.