Extended Stay America - Redlands

Business response:

Dear Jackeline, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered upon arrival due to the lack of any lapse in services. Rest assured, we take your feedback seriously and will address this issue internally to prevent similar occurrences. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations in this regard. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay during y... read more

Business response:

Dear Dennis, Thank you for sharing your experience. We're genuinely sorry about your disappointing experience. Providing exceptional service and cleanliness is paramount to us. We apologize for any service and hospitality lapses you encountered from our staff and the cleanliness issues in your room. Your feedback is invaluable, and we're committed to promptly addressing these concerns with our team. We understand the importance of a positive guest experience and would appreciate the opportunity to make things right. Thank yo... read more

Business response:

Dear Hil, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future... read more

Business response:

Dear James, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the hotel's cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management 

Business response:

Dear Stephanie, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for failing to deliver the seamless stay you should always expect from us. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. We will share your observations with the respective teams to ensure future guests receive the exceptional experience they deserve. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome... read more

Business response:

Dear Tamika, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your visit, including the absence of coffee and cleanliness oversights. Your feedback is invaluable to us, and we will address these concerns with our team to ensure such matters are not repeated. On a brighter note, we're pleased you found our staff accommodating and enjoyed the amenities provided in your room. We hope to have the opportunity to welcome you back for a more fulfilling stay... read more

Business response:

Dear Brinda, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for any challenges you faced during your stay. We follow strict standards regarding our suites' housekeeping and pest control, and we genuinely value the comfort of our guests. Therefore, we deeply regret falling short in the outlined aspects. We will share your observations with our respective teams to ensure future guests receive the exceptional experience they deserve. We hope you will consider choosing us again, as we would... read more

Business response:

Dear Jeanette, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management