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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall chill place. Had to change rooms because of noisy AC. Second room shower had hair everywhere. I cleaned the shower myself, it was late already and didnt want to ask to switch rooms again. A lot of roaches these past couple times we have stayed here. I really hope I didnt bring any stow aways home with me. Some were so tiny. Front desk doesn't communicate with one another about extensions most of the time so we are disturbed in the morning. Dirty hallway, stains and with roaches out there too. No weird room smell this... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We are sorry to read you had several issues during your stay, and we appreciate you sharing these details. We are very grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Mana... read more
My room smelled. The room was run down and loud all around. The binds were broken and would not open. The sheets were disgusting with brown marks as well as a big red spot!!! I was only there for 2 hours and left. Was grossed out. People banged on the walls.Never will stay there again!!!!
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. We are sorry to read that your room did not meet your expectations, and we apologize for any housekeeping issues. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. We want the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
First room , disgusting. Second room still very dirty. Sheets were not changed and it was very noticeably dirty
Business response:
Dear Liam, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we will share this appropriately with our team. Thank you again.Sincerely,Hotel Management
Slept in beds with hair everywhere. When i got into the room it smelled like rotten onions, then i checked the bed and looked like it had been slept in with hair in the sheets. I then moved rooms and the next room was the exact same. 5am the fire alarm lever was pulled by a random homeless person. Worst stay ever.
Business response:
Dear Guest, Thank you for reviewing our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff. We hope you will give us another chance to show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management
Had reservations and called one week in advance to confirm and once I arrived to the facility I was told housekeeping had left home early for the day and my room was not cleaned front desk did not do anything to help besides sip on her drink and said sorry and told us to leave there was nothing much they can do.
Business response:
Dear Manuel, We deeply regret the inconvenience you faced upon arrival. Please accept our sincere apologies for the lapse in service. This does not reflect our usual standards, and we will address this issue internally to ensure a better experience. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to regain your trust and provide a more positive experience in the future.Sincerely,Hotel Management
The Good Ends With the Staff Though the staff was very friendly and helpful, the good ends there. Noisy dog barking and loud TVs greeted us as we arrived in our very basic room, which could have been cleaner—and that was after maneuvering around carts filled with cleaning bags/other odd items, as well as the smell of cannabis in the hallway getting to the room. And though there was a small fitness room, the single elliptical machine was broken. So all in all, we cannot recommend this hotel—even for a quick overnight stop in ... read more
Business response:
Dear Susan, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,303 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.