Extended Stay America - Redlands

Ohad 

on Expedia

a year ago

Have a backup plan!! We called earlier in the day to make sure we would could have a late check in. We were told yes of course you’re checked in and paid so just come right in! When we arrived after hours and hours of driving we went to check in and the front desk was empty! Not a single person to check us in so we had to leave and didn’t get home until 4am. Terrible place! I have never been to a hotel and not being able to check in because the front desk was vacant. 

Perry 

on Expedia

a year ago

The Good, the Bad, and the Surly The woman at the front desk was obviously lacking in customer service skills and/or training. I felt like I was bothering her by expecting her to do her job. When we arrived in our room we discovered that it had not been cleaned. The sheets were rumpled up and piled on the bed. (Mind you, it was 9:30 at night when we checked in.) We made our way back to the lobby. My wife was almost squished by an ADHD elevator door. It remain open for about five seconds before it would slam shut forcefully. ... read more

Luis 

on Expedia

a year ago

I usually do not leave reviews but this time I had to do it. There were a lot of cockroaches around the refrigerator area during the night. Also the pillows one of the pillow had a big yellow staon on it. 

Ella 

on Expedia

a year ago

We arrived to the hotel and were told that our reservation didn’t matter because they overbooked the hotel. The front desk woman told us that we could either leave or sleep in a “dirty room with no sheets.” When another woman came in and complained about the overbooking, the front desk woman yelled at us all to “kiss [her] a**,” before she proceeded to slam shut the front desk. In addition, we were charged $170for not cancelling our room, despite the front desk woman telling us she “doesn’t need” our reservation number becau... read more

Anonymous 

on Expedia

a year ago

Disgusting The room was so dirty didn’t even stay the night. Dirt on the walls and blinds were covered and dust and sticky stuff. Blood stain on the sheets. The beds were so uncomfortable. The shower was even dirty. 

Denise 

on Expedia

a year ago

Front desk was very good the lady in front was very welcoming and friendly..but far has the room very dirty black hairs all over the bed the room was very bad. R et e er have u ever gotten a room like that there before never I don't think I will b staying there again 

Tyler 

on Expedia

a year ago

unprofessional when we got there we had to be walked to our room cause none of the keys worked and they wouldnt work until 1:30am because of an audit being done.