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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very clean and quiet.
Overall musty smell, kitchens are no longer stocked with dishes, you have to ask for them.
Business response:
Dear Linda, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. Thank you again for your fee... read more
Very nice
Business response:
Dear tanya, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. Please revisit us the next time you are in the area. Sincerely, Hotel Management
Not as expected The room looked nothing like the photos provided. It was old and very basic. Most of the rooms are long-term occupied - it felt more like a cheap apartment building than a hotel. For the price it was a disappointment.
Business response:
Dear Guest, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Ok place to stay This is an ok stay for the price. It is dated with some updates. It was very clean. Mattresses could use an update!
Business response:
Dear Teri, thank you for staying at our hotel and for taking the time to let us know we have room for improvement. Although we believe some of these instances were isolated, we are sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We do hope you will consider a return visit so we can show you the hospitality we are known for providing. Sincerely, Hotel Managemen
The staff was friendly. There needs to be major improvement in ventilation if cigarette smoking is taking place in the hotel. I was told it is hard to determine who is smoking when I had complained about it being blown into my room.
Business response:
Sandy, thank you for taking the time to give us feedback on your stay. We apologize for the concerns you encountered while here. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience caused. We have discussed your review with our team to ensure a better guest experience. We appreciate your patience and hope you will give us another chance to make a better impression. Sincerely, Hotel Management
Customer service was lacking and they had no kitchen sets for guests that ask for them. Poor bedding and pillows. It feels like a cheap motel 6.
Business response:
Amanda, thank you for sharing your experience at our hotel. We regret our bedding was not to your comfort and apologize for the inconvenience you experienced regarding the kitchenware. We will address this with the appropriate individuals and take the necessary steps to ensure we are well-poised to serve you better. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary steps to elevate our service levels. We do hope you will stay with us anot... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,892 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.