This profile has been claimed by the business owner or representative.
Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One night stay Room just not super clean. Bathroom floor sticky, stuff on mirror, fridge dirty, urine maybe on toilet seat (on the part that covers the hinge), remote super grimy. When I booked it says they offer breakfast but it’s just a coffee bar. Didn’t see that described. No coffee pot in room. Shopping and food is convenient and nearby
Business response:
Dear Tyra, Thank you for visiting our hotel and sharing the review. We aim to deliver a seamless experience to every guest in all aspects of their stay. Therefore, we sincerely apologize for the issues that have impacted you. We follow rigorous standards regarding the cleanliness and upkeep of our suites, and we sincerely regret that this was not your experience. We will review your feedback with the appropriate teams to ensure that we meet our guest’s expectations moving forward. Thank you again for the constructive feedbac... read more
The attendant was very friendly when I checked in and even remembered my name when I checked out.
Very friendly Staff, warm and welcoming
Business response:
Dear Billi, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management
Ramon at check in needs customer service training! OR the day off! I manage hotels and would have had my staff out there with shovels cleaning off at least the sidewalks for safety. And if not them I would have been shoveling. My time spent shoveling would have been worth the peace of mind that our guests were safe.
Business response:
Dear Cynthia, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for the inconvenience caused to you on arrival. Your feedback is shared with our front desk team to review and improve. Please allow us to host you again with a flawless experience. Sincerely,Hotel Management
I have been doubled charged. Ramon charged my debit card, this reservation was cancelled and rebooked paying with my PayPal. The whole reason I switched is because I need the funds for travel.
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,995 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.