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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was the key as it was near my family. The room was adequate. The amenities listed a continental breakfast which ended up to be coffee, wrapped muffins, hot water for oatmeal and tea, and snack bars displayed on a piece of furniture. This was far from any continental breakfast which I have ever experienced. The kicker item was that the room had only a partial roll of toilet paper and 1 wrapped roll. We asked the desk lady for some toilet paper and tissue, she said "Nope we don't have any" . We went to a local sto... read more
Business response:
We appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Business response:
Mike, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Lisa, thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management
The two ladies at the front desk were very friendly.
Business response:
Thank you for rewarding Extended Stay America with your review. It is such a delight to know you had an excellent stay with us and that you were awed by our spectacular hospitality. On behalf of everyone here, we thank you for the recognition and invite you to stay here. Sincerely, Hotel Management
Just a great experience checking in. Pamela was friendly and happy to check us in. Very helpful
Business response:
Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
People drinking outside lonby talking about drugs. Mgmt let this happen. They were there at night and in the morning. Overall pretty decent if the price is cheap.
Business response:
Dear Guest, thanks for staying with us and for sharing your observations. While overall you had a satisfactory stay, we do apologize for the disturbance caused by a few of our other guests. Thank you for alerting us, but sorry we failed to act to resolve this to your satisfaction. This has been addressed with our management staff and we are confident should you return you will be welcomed into a much more pleasant environment. Thank you and travel well. Sincerely, Hotel Management
cowabunga Nice place. Reasonably priced.
Business response:
Paul, thank you for being our guest at Extended Stay America. We are delighted to know we met all your expectations and that you found us to be a good value. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.