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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very disappointed with our experience at this hotel. We stayed here to go to a wedding, and after the wedding, we get back to the hotel around 11 and our key doesn't work. So we figure it got disabled somehow, so we go to the front desk and ask for a replacement key. That key doesn’t work either and they come try it. The door still doesn’t work. They tell us that the battery for the door is out and they have to go to the store to get new batteries. They come back and put the new batteries in and the door still won’t op... read more
Horrible don’t waste your money Horrible experience the receptionist was not friendly nor prepared when we arrived (after packing since we were moving - hence the well needed break was totally lost coming here). The room wasn’t set up and was missing basic amenities like soap. We were also not told about house keeping options so after our movers finally left we came back to another horrible situation but ended up bringing our own supplies like tissues soap etc. (items we were going to donate to a charity but this hotels inad... read more
Business response:
We are truly sorry for the difficulties you experienced during your stay and regret the inconvenience it caused. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Our in-suite amenities are always kept at the front desk and are complimentary. Also, your feedback in regards to the grab-and-go breakfast will be shared with our brand leaders. Count... read more
This stay was unpleasant from the start. Not all rooms are per friendly. The WiFi barely exists unless you upgrade for a few that you must pay st the front desk because they ant just charge your room. The vending machines don’t work. The staff was rude and unfiendly. This is a first - NO ICE MACHINES! When i asked about ice machines I was told to make my own ice with the trays in my room! Walls are also paper thin and the bed is like sleeping on a rock!
Business response:
We are sorry you had a substandard experience with us. Our team strives to make sure each guest has a pleasant stay, and we apologize this did not happen for you. Thank you for pointing this out, as it will help us improve our future guests' experiences. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Smoke smell in room from rooms below. The front desk was contacted and nothing done about person(s) smoking somewhere in the hotel with cigarette smoke coming up into my room.
Business response:
Thank you for being our guest. We are sorry you had an unpleasant experience with us and that our staff was unable to resolve it to your satisfaction. Sometimes we have guests who do not adhere to the property rules concerning our non-smoking policy, and that can be challenging for all concerned. We are reviewing this with the appropriate team to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Managemen... read more
Needed a room on a Friday night last minute. Staff graciously found me a room even though Expedia overbooked. Non smoking room's bathroom smelled of cigarette smoke. Wouldn't want an extended stay here. Lacks amenities. Rooms are NOT upscale. No luggage rack for suitcase for my non-extended stay. Clean enough for a night, but not enjoyable.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not what I thought Hotel staff was nice , the problem I had is when I went to walk through front door front desk clerk was smoking at entrance , when she say me coming in to check in she put cigarette out , which she smelled like cigarettes checking in. Then she informed me because I am staying three nights they would not be servicing my room daily to make my bed or replenish towels, I would have to bring my dirty towels down daily and get fresh ones. The room came with a kitchenette , that if you needed dishes coffee maker ... read more
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Not so pleasant stay Booked for one night on business. When checking in, staff wasn't very friendly to answer my questions. I asked about the location and time of Free Breakfast in the morning, the front desk lady said we offer pots and pans, so you make your own breakfast in room. It's the third party booking site (Expedia) that lists free breakfast, but we don't really offer. Only coffee table in the morning. We went to our room, there is NO pots and pans at all. All cabinets are empty. There is no hair dryer in bathroom. ... read more
Business response:
Jane, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
disappointment airport noise was loud breakfast bar not as advertised and a hugh disappointment
Business response:
Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee... read more
The location was near what we were the reason we had come to Reno. However, breakfast was none existent, hotel is right under airport flight path, there are cooking facilities, etc. But have to "rent?" all utensils, dines, etc., would NEVER stay there again!
Business response:
David, thank you for choosing our hotel on your visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.