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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
The hotel was very loud. People were talking in the hallways, knocking on doors, etc. until 4AM. The regular wi-fi was so slow I couldn't even check my web-based work email.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. Your feedback regarding the wi-fi had been shared with our service provider so that corrective measures can be taken. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, ... read more
Large room. That’s the best thing about the place. No coffee maker, glasses or hair dryer. Tissues could be used to remove rust.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, a... read more
Lookout for that woman! Day person at counter was rude aggressive and beyond unprofessional. We dreaded any chance she was at the counter because she yelled at my boyfriend each time about fictitious things. Parking, wanted to bill me for a 4th night when I booked only 3, used hotels.com this was on our 1st day there so she was unbelievable. She tried to hassle us over our dogs too. She made our weekend stressful and we were cautious on coming and going hoping to avoid her seeing us and giving her a chance to attack again
Business response:
Melissa, thank you for taking the time to provide feedback about your stay. We are sorry for the unpleasant experience with one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Staff MIA when you need them. Elevator seems like it’s seen better days. Kitchen empty until you go to the desk and stock it yourself. No laundry service. Would not recommend staying here
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
They were short staffed so we had to wait more then 30minutes past our check in time to check in, also the tv channels through out the whole hotel were not working so it was just not a good experience after I drove 12hours to get there
Business response:
Mario, thank you for reviewing your experience. We are sorry for the delay you had at the time of your check-in and the inconvenience it caused. We've shared your comments with our team to ensure a better experience for future guests. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
The power was out when I arrived and they made no effort to assure me that my reservation could be honored, so I left.
Business response:
Thank you for evaluating your stay. We sincerely apologize for not being able to accommodate you this time. We have taken a note of your feedback as it will help us to tackle such a situation more diligently. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
What good is it to have a kitchen if the cabinets are empty?! The front staff grudgingly gave me one plate cup, fork, knife and spoon. All coffee pots and cooking pans were already given to other guests. I have never been to a hotel that didn't have a hairdryer in the room! The morning "grab and go coffee bar" was out of coffee and at 7 am i. The morning only had 6 packaged muffins left. I tried to change my reservation to check out a day earlier because of dangerous weather but was not able to. There is a reason this is pri... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, all the in-room amenities are available at the front desk and it’s complimentary. We hope you will give us another chance to serve you better. Sincerely, Hotel Managemen... read more
Dirty and not in Reno airport as advertised by Expedia.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and for not meeting your expectations. We have discussed your feedback with our housekeeping team and are working on our procedures so that such problems are not repeated. We wish you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.