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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Bare bones. No coffee maker. No hair dryer.
Business response:
Roy, we apologize for any miscommunication regarding our in-suite amenities. Since our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Also, know coffee is served in the lobby, and we apologize for your disappointment. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincer... read more
No coffee in room, staff ignores you, laundry in lobby.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
May main reason for the negative review was the attitude of the staff. Terrible experience. Incredibly rude.
Business response:
Hugh, thank you for your review. Please accept our sincerest apologies for the behavior of our associates, and we appreciate you informing us of this situation. We can understand your disappointment and are sorry for the inconvenience you experienced. We give thorough training for all our associates and will redouble our efforts. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Dirty, broken stuff We did not have a great experience here. Wouldnt let us check in on time. Had to wait and hour. Broken a/c unit. Microwave didnt work. Dirty bathroom. We were not impressed and will not be back
Business response:
Laura, we sincerely apologize for the delay it took in providing you with your room at the time check-in and the issues you room had. We are meeting with the concerned staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Don't stay here The outside appears nice in the daylight. The man at the front desk was nice but as soon as I walked in the door I was scared to see the room. Once we got into the room my husband said, we are not staying here. The room was gross and there were questionable people inside and out. Seemed like people were living out of the rooms. One door was even decorated for Halloween as we passed by and the roof in the hallway was missing tiles and exposing electrical wires. When we carted our luggage into the room, it was ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
No maid service, take out your own garbage, terrible TV but at least it was snowy, no amenities in bathroom. Staff were very nice and dealing with the issues
Business response:
Thank you for your review. We apologize for the inconvenience you had due to our hotel policy. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. Also, the toiletries are available at the front desk as per the brand standard and are always complimentary. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Staff was totally rude.Acted like we were bothering her when trying to check in.Had a problem with the reservation and she was no help at all. Ended up going elsewhere to stay since this was such a bad experience and got a refund from Expedia with no problem once we explained the situation. Not impressed with hotel,cleanliness(of lobby which is all we got to see),or the the don't give a crap attitude of the staff.Do yourself a favor and avoid this place.
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.