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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Quang, Thank you for Evaluating your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management
Lead Guest and single parent of two boys.
Business response:
Dear Rex, Thank you for sharing your feedback and for recognizing the value we offer. We are glad you found our property to be a good choice, satisfying all your needs. Our team works hard to provide the best service possible, and we appreciate your understanding and appreciation. We will joyfully share your remarks withthe team. We hope to welcome you again soon at Extended Stay America and exceed your expectations on your next stay!Sincerely,Hotel Management
Property was okay. Unfortunately the cleanliness wasn’t great. Everything was clean but the floors were very sticky. You could hear your shoes “peel” off the floor when walking around. They needed a good washing and scrubbing.
Business response:
Dear Mike and Diane, Thank you for your feedback. It is glad to know that our property met your needs and you had a satisfactory time here. However, we apologize for the cleanliness issues that you encountered in your room. This isn’t the standard we strive for, and we’ll address it immediately with our housekeeping team to ensure it’s resolved. We appreciate your input and hope to provide you with a better experience next time.Sincerely,Hotel Management
No amenities or no frills for rate. No coffee in the rm. Except for Rudy on Saturday rest of staff not very friendly, no ice machine no vending. Their grab n go breakfast is coffee muffins and breakfast bars
Business response:
Dear Don, Thank you for sharing your feedback. It is nice to know you had a pleasant time. However, we are sorry to learn that your stay didn’t meet your expectations, and we appreciate you taking the time to let us know about the areas where we can improve. We understand that amenities play an important role in a comfortable stay. While our hotel is designed to offer essential services, we are always evaluating ways to enhance the guest experience. Your feedback helps us grow and improve, and we hope you’ll give us another ... read more
Not our best Experience in Reno The hallway and elevator smelled liked like marijuana. The hotel showed breakfast when we booked but we told it told when we checked in it would be to go coffee. The walls are very thin. At 3 am we woken by loud music from next door that continued for over an hour. Not our best experience in Reno
Business response:
Dear Dawn, Thank you for sharing your feedback, and we sincerely apologize that your stay was not as pleasant as expected. We regret the issues you experienced with noise, the hallway odor, and the confusion regarding breakfast offerings. This is certainly not the experience we aim to provide, and we will address these concerns with our team to improve our services. We appreciate your input and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The room was okay for the price
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.