Extended Stay America - Reno - South Meadows

Business response:

Dear Lisa,Thank you for choosing Extended Stay America and sharing your wonderful comments with fellow travelers. We're delighted you had a wonderful experience at our hotel. Our team strives to provide exceptional service and a clean atmosphere. Thank you for recognizing our staff's effort. We look forward to welcoming you back in the future for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Cory,Thank you for being our guest at Extended Stay America. We're thrilled you enjoyed your stay and that you found our accommodation cozy and affordable. We strive to provide a comfortable and budget-friendly experience for all our guests. Thank you for recognizing our commitments. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Doris,Thank you for staying at Extended Stay America and sharing your fantastic feedback. We're thrilled that you had a pleasant stay with us. Our team works hard to ensure every detail, from the cozy amenities to the competitive pricing, meets the high standards of our guests; therefore, it is lovely to know you notice our hard work. Your satisfaction is our top priority, and we're grateful to have been able to deliver a positive experience during your stay. We loved having you as our guest, and we hope to see you in t... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We are so sorry for the issues you encountered during your stay. We understand how unpleasant this can be and apologize for any discomfort this might have caused. Please know that we have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the... read more