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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of Glen Allen, Virginia near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two-bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, and fitness center.Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of... read more
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated The property is outdated and the walls are super thin. I found bugs in the bathtub and getting hot water is near impossible. Next time I will pay more and stay at a nicer place. The bed sheets feel like rough plastic and nothing about the bed is comfortable.
Business response:
Daniel, thank you for sharing your review. We apologize our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Also, e are sorry for the issues you had in the bathroom and regret the inconvenience caused. We have shared your feedback appropriately. We hope you will consider staying with us again the next time you are in the area s... read more
Business response:
Thank you for taking time to rate your experience at Candlewood Suites in Short Pump. If you would like to provide any additional information regarding your stay, we would love to hear from you.
Business response:
Stanislav, Thank you for taking time to rate your experience at Candlewood Suites in Short Pump. We are thrilled to see that your experience was a positive one and look forward to having you back with us again soon.
Great experience Overall it was very clean and comfy. The room was spacious for a family, the service and staff were nice. I would definitely recommend this hotel. One thing that was misleading though, I booked it with free breakfast included. However, It turned out that the hotel stopped offering breakfast since the pandemic. So this is something that people should be aware of, and for hotel.com to update.
Business response:
Abdelaziz, We really appreciate your taking time to provide a review of your experience at the Candlewood Suites in Short Pump. I'm sorry to hear about your missing breakfast, as this has never been anything offered at this hotel. We have reviewed the website and it is not showing as one of our amenities. What we do offer is a complete kitchen so our guests (who we believe can cook better than we can anyway) can enjoy breakfast in the comfort of their rooms. We hope this does not deter you from coming back to stay with us ag... read more
Business response:
Thank you for your review
Very comfy and clean!
Business response:
Dear Dominic, Thank you for choosing the TownePlace Suites Richmond for your recent travels to Glen Allen. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to servin... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 4.2 star rating with 398 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.