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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of Glen Allen, Virginia near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two-bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, and fitness center.Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of... read more
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was ok, just needed a place for overnigh
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for your review. Management
Now that we have stayed in an Extended Stay America, we will be looking for these for future trips! The convenience of having a fully integrated kitchen is wonderful. The bed was super comfortable. It is also a plus that this hotel is pet friendly. We will definitely be staying here again.
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Definitely a good hotel to stay in!
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Average Some of the guest had a loud party beyond midnight
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Pro: Good location. Con: No towels were provided. The bed was advertised as a queen, but was actually a full. Somebody's half-eaten container of soup was in the cupboard. The people next door must have been smokers as the bathroom smelled strongly of cigarettes every evening.
Business response:
Thank you for sharing your detailed feedback. While we are glad our location worked well for you, we apologize for the smokey experience and that you were unable to experience a good nights' sleep in your bed. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Bar your Door Great room, very spacious and comfortable. Front desk staff very helpful and friendly. Cleaning staff not so much. One lady on the cleaning staff entered my room almost an hour before checkout. I was naked and sleeping and I don’t know how many times she knocked but she came in the room past my bags and other belongings. Very invasive and no apology or professionalism when I woke up to her in my room and was extremely shocked. Hard to imagine sleeping soundly there again...and why must all the motels try to rus... read more
Business response:
Thank you for sharing your evaluation with us. Although you had a comfortable stay in your suite and liked our front office team, we are sorry for the inconvenience caused by one of our housekeeping associates. We will utilize your comments to enhance our service level. We hope the positive aspects of your stay will bring you back to us in the future. Sincerely, Hotel Management
Price was reasonable. Seemed like I smell the presence of cigarette smoke though it is supposed to be a smoke free facility and the hallway carpet could be cleaner. Maybe you could use some kind of air freshener in hallways to give a fresher smell.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Business response:
Thank you for your review.
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 4.2 star rating with 443 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.