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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smokeville USA! Avoid! The first room we were given smelled like cigarette smoke. They switched our room and it was initially much better. Then 2 hours in, the bathroom REEKED of cigarette smoke. Guests are violating the no-smoking policy and not much is being done about this! I have allergy-induced asthma and I use medically necessary contact lenses, so this is a serious health hazard for me.
Business response:
Dear Mia, We're sorry to learn about your disappointing experience during your recent stay with us. It's unacceptable that you encountered issues with the lingering smell of cigarette smoke in your room, especially considering our strict no-smoking policy. Your comfort is of utmost importance to us, and we sincerely apologize for any inconvenience and frustration this situation may have caused. We take your feedback seriously and will address this matter with our team to prevent future occurrences and reinforce our non-smoki... read more
Business response:
Thank you you for your survey...Please let me know what we could of done better
The hallways and room smelled horrible. Roaches in the room. Sofa filthy and sticky. Pull out sofa bed was extremely uncomfortable. Mattress was about 2 inches thick and felt every spring and metal from frame. Was unable to sleep on. We left after the first night of our stay, I didn’t even care that I lost money that I paid for the next night. Would never recommend
Business response:
Dear Deborah, Please accept our sincere apologies for not meeting your expectations during your visit. Our hotel follows rigorous standards regarding cleanliness, upkeep, and pest control, so we deeply regret any disappointment caused. We understand your frustrations and assure you we will address each of your concerns with our teams to prevent future occurrences. Your feedback is invaluable to us as we continually work to enhance our guest experience. If your travels bring you back to our area, we would be honored to welcom... read more
Bugs in the room. I had to leave.
Business response:
Dear Amber, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Overall, the property and room was fairly clean, but the first thing I found upon entering the restroom was a pubic hair on the toilet seat and no hot water to wash my hands. There was hot water for the shower though. The room was spacious, but lacked amenities like USB chargers and in-room coffee accouterments. Complimentary “grab & go breakfast” was served in the morning and at 7AM all I found was 1 granola bar, 3 packages of instant oatmeal, coffee & hot water. If you’re looking for a basic and budget-friendly hotel, you ... read more
Business response:
Dear Cindy, Thank you for your detailed feedback. We're glad to hear that you found our property fairly clean and appreciated the spaciousness of the room and the peaceful surroundings. We apologize for the lapses in cleanliness and amenities you encountered. Immediate steps are being taken to address these issues and improve our offerings. Your comments are invaluable to us as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
I arrived to Extended Stay America Suites around 5:30. When I gave the clerk my name, she told me to wait, she had to talk to her manager. The clerk came back to the office in about 10 minutes and told me that there was a problem with the room and the door could not open. I asked to another room and she stated that there were no more rooms. You think the door would have been repaired earlier in the day. I ask for a refund which I hope to receive soon. After a long hard day driving, I had to return home. I do not recommend th... read more
Business response:
Dear Michael, Please accept our apologies for your disappointment during your visit. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we're sorry we fell short of your expectations. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management
Cockroaches First off the receptionist was lovely, there was no issue with service. Within an hour of being in our room we found six cockroaches. We asked to be transferred but there were no other rooms so we were given a refund
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Si... read more
Kitchen light didn’t work, sticky dirty floor beside the bed, bugs smushed against the wall. The staff said they didn’t have any available rooms for me to switch and offered me a $20 discount. I couldn’t find anything else somewhere else because other hotels around was booked. I will never go back there
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience regarding the issues you had during your stay. Please accept our apologies for any discomfort this caused. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.