Extended Stay America - Richmond - Glen Allen - Short Pump

Neil 

on Expedia

a year ago

One of the worst hotel experiences. Elevator light out, rode up in pitch dark. Security doors not working so anyone can roam the halls (it is an extended stay). Smelled, filthy, drug activity on the property. Awful. 

Reggie 

on Expedia

a year ago

DON'T STAY HERE I walked into the first room they gave me (after going up to my floor in a completely dark elevator - no lights) and saw 2 bare mattresses, one on the bed and one half on a desk, half on the floor. The air conditioning unit was in the bathtub. Cleaning supplies were everywhere. Also, I was told to use my room key to get into the building but when I apporached the door 2 residents who'd obviously been there awhile said "It's not locked," and it wasn't at any time during my stay. So much for the security of a l... read more

Donald 

on Expedia

a year ago

Could not recommend Entering the room the floors had an oily application that made them very slick. During the stay we noticed there were no kitchen utensils, plates, cups, paper towels... There was no coffee maker and no hair dryer. This room was stripped of everything but the basics. 

Jennifer 

on Expedia

2 years ago

Unprofessional nightmare We did not stay at this hotel because we didn’t have a room due to no A/C and there were no other rooms. We were not notified before arriving. The hotel didn’t make an effort to help us find another place to stay. Let me make one thing very clear….this was NOT hotels.com’s fault! The fault falls directly on the hotel. Hotels.com was amazing at helping us find another hotel in Richmond, Va. It was more expensive, but we paid the same amount as the original hotel and hotels.com paid the difference. Wit... read more

Curtis 

on Expedia

2 years ago

Dirty, blood on wall, broke lock on conjoining door, remote battery back missing, stove door hanging off, dirty fridge. 

anita 

on Expedia

2 years ago

The room was not cleaned the day of check-in. Food was left in refrigerator, no fresh bedding. Saturday saw a roach and some other kind of bug. The room was not clean until Saturday with fresh towels, clean bedding and wiped furniture. Poor management skills. I would not recommend this hotel nor stay here anymore. There is no sense of ownership. TY Anita M.