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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. Please feel free to contact us at rga@extendedstay.com.
Front desk was nice and accomodating to our parking needs as we had a uhaul. That was where the good stopped. Room smelled of smoke. All fabrics were stained heavily. Bedding, mattresses, carpet, and couch. One role of TP for 4 ppl for 2 days. Coffee pot had no pot. Toilet had poo on outside of it. Everything was really dirty.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
While sleeping before checkout time, someone just opened our room door. Very intrusive and alarming.
Business response:
Thank you for being our guest and for posting a review. Please accept our sincere apologies for the incident you outlined during your stay. The security of our guests is of utmost importance, so we would like to speak with you directly to obtain the details of the incident. As your review is anonymous please contact us so we can discuss all of the issues, and we will do our best to rectify this situation. Again, we are very sorry this occurred during your stay, and we look forward to talking with you soon. Sincerely, Hotel M... read more
The staff at this Extended Stay were extremely friendly. Unfortunately, the property itself was quite disappointing and difficult to recommend, even at the budget pricing.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Very nice bed and TV. Kitchen not well appointed, supplied or clean. Bulk products in shower eco friendly.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This hotel is more like a hostel... Marijuana smells throughout the hotel, riff-raff hanging in hallways, cars parked in handicap parking without appropriate stickers, the room floors were like walking on paste, the kitchen had NO amenities no cutlery, no pots, no plates, cups etc. When we pointed out the staff said "we are getting rid of the coffee pot..." There was leftovers on the counter, stained lamp shades, curtains, sofas and toilet paper was stuck on the door... This place was more like a hostel then a hotel, dogs ba... read more
Business response:
Thank you for taking the time to review our hotel. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
EWW...GROSS!!!! YUCK!!!!! This place was so sketchy...lost of what seemed like riff raff "living" in the hotel. Roaches in our kitchenette, Smell was horendous and some couple getting it on 4 times in the middle of the night banging their bed againt our wall waking us and our children up. GROSS PLACE!!!
Business response:
Chris, thank you for your detailed review. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered as well as the unpleasant experience you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure the problem is fixed. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Awesome Staff.....Ok hotel Again (We stayed 2 nights so this is my second review) they have an incredible staff but the physical condition of the hotel is horrible. Our room had multiple lights out and a broken fridge. The carpet was filthy and the hotel just needs some help from their corporation. They have an awesome, awesome staff but the facilities are lacking at best. Ita sad because the area is so nice and they are probably losing business to the other hotel chains nearby.
Business response:
Michael, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. However, we are glad you liked our friendly staff. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Wonderful Staff, Ok Room Im conflicted because the staff was so nice and so helpful but the room and the hotel was in such terrible condition. Our fridge was barely running and many lights were out in our room. Our carpet was very dingy and it was just a huge disappointment because this hotel chain is very good and the pictures made it seem like it was going to be much nicer. The corporate folks need to come see their hotel and pump some money into the facilities because the staff is doing the very best they can.
Business response:
Michael, thank you for your review. Please accept our sincerest apologies for your disappointment with the condition of our accommodations. Your concerns will be discussed with the appropriate team to take corrective measures. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to the area so we can better deliver the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 843 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.