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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One staff member was rude and unprofessional. They do not let you see the room. They said you cannot get refund after you sign and you don’t like the room as you see it before you decide to stay. I would not recommend. Going to a hotel is better I think. But rudeness of a staff member who is a woman of black color depressed me.
Business response:
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Horrible showed up for reservations and no one was there to let me in 8 of us sat outside at midnight after a long day of driving to recieve no service had to find somewhere else to stay at 1 o clock in the morning
Business response:
Obrian, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
All the dishes were dirty and in the dishwasher, the towel on the kitchen counter was not clean, the dining table was sticky and crumbs and dirt on the floor. Elevator was out of service. Manager seems to be unavailable each time I call.
Business response:
Judy, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
The power was out , we had blood stains on our sheets. Nobody came to at least give us fresh towels , according to the front desk the manage was gonna give us some compensation or reimbursement and after this day I have still yet to receive anything. We needed basic towel and there was fresh ones .
Business response:
Christina, thank you for staying at our hotel and being our guest. We apologize for being unable to deliver a clean and comfortable stay. We would appreciate additional information to look into the matter of any compensation that was promised and follow up. Thank you. Sincerely, Hotel Management
It was by far the worst I stayed their for 2 days I parked in handicap on the first day and hung my sticker in the window the second day parked in the same spot with my sticker hanging then all of a sudden when I’m ready to check out I come outside and my car is gone I went to the front and was told my car got towed last night because it was parked in handicap now remind you my sticker was in the window but nobody could give me a direct answer to why they got my car towed I guess they were mad because I asked them why would ... read more
Business response:
Thank you for providing us with your feedback. We take comments like yours seriously. As your review is anonymous, we would appreciate additional information so that we may properly investigate and follow up. At your earliest convenience, please contact us directly at the hotel. We appreciate your patience and hope to serve you again. Sincerely, Hotel Management
Room was dirty, people were noisy all night, bed was super uncomfortable, WiFi did not work
Business response:
James, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. Also, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. It's our goal to provide an excellent experience, and we hope you ... read more
Worst hotel I’ve ever stayed at! The stay was terrible. First I arrived and was informed my reservation was cancelled and they was booked. Luckily another customer hadn’t arrived yet and they gave me their room which I think that’s what they done with my reservation. Second the carpet was extremely dirty. There was something sticky in floor and dirt spots everywhere so kept shoes on entire stay, even found a pill laying in floor. The room wasn’t cleaned good, found hair all in shower, sink, and within covers. I will never st... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 843 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.