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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Staff was very pleasant, professional and accommodating. The Facility is about 15 years past a very needed upgrade. The carpet in the hallways and room was worn and dirty. There was Black Mold in the ceiling of the bathroom. No Coffee maker, no hair dryer.
Business response:
James, thank you for staying with us. Please accept our apologies for our hotel not living up to your expectations. It is disheartening to read comments such as yours and we truly appreciate your patience. We have discussed your review with my team for better improvement in our service delivery. Please consider us again the next time you are in this area. Sincerely, Hotel Management
The carpet, the curtains, and the couch all had stains. My door keep getting jammed. I asked for linen and was told it hadn't been 7 days and i could get it after 6pm. I was also told i needed to take take my trash to the dumpster myself. Too many people screaming and loud music all night. Maurice at the desk was very respectful and able to assist in my room change and questions.
Business response:
Kristen, thank you for staying with us. We are pleased you liked the service provided by Maurice. However, we are sincerely sorry you faced too many difficulties while you were here. We have shared your feedback with our housekeeping team to see where we can improve our future guests’ experience. We appreciate your patience and understanding and hope that you will come to visit us soon. Sincerely, Hotel Management
The place was dirty. No elevator.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The stay itself was very pleasant. Nice clean room, mostly friendly staff, and it was good for my dog. But I was charged an extra $10 more than what was advertised on Expedia, on top of the non-refundable pet fee. When I asked the morning while checking out if they could explain the charge to me, they told me I was undercharged for the room and this was to fulfill the payment. I was in a rush so I didn’t argue, but none of this made sense to me.
Business response:
Matthew, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked your well-kept suite. However, we are sorry for the issue you outlined. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not clean
Business response:
Michael, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 843 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.