Extended Stay America - Richmond - Glen Allen - Short Pump

Anonymous 

on Expedia

4 years ago

I had to sleep in top of the comforter as it was the only layer that wasn't stained with mold. The sheet had a wierd yellow crust on it. The pepper was empty and the container was gross on the outside. Walls had stuff on em. Yellowish schmutz here and there. The oven didn't shut all the way so it was unusable. Dials had dust on em from when the guy changed a light ballast when I was just getting in and didn't wipe up. There are signs saying you have to wear a mask and none of the staff do, at all . All floors in the room and... read more

Sharmilla 

on Expedia

4 years ago

Completely Disappointed We reserved a 2 bedroom suite, when we got there we got 2 studios instead. They act as if we didn't reserved 2 bedrooms. I pulled it up onmy phonr. Then the manager was rude and said atleast they gave us something. He said hotels.com over booked and it wasn't his responsibility. He said if u dont want the rooms check out and find something eles. We are 2 women travelers and we get 2bedrooms so we can be safe together. Not down the hallway from each other. Our safety is important. Now the rooms it was ... read more

Brittany 

on Expedia

4 years ago

This hotel is horrible. Customer service is ridiculous dirty sheets over charged for a room. Room didn't have any of the features i paid for bathroom was dirty stinks in here broken bathroom equipment bugs in here stains on everything bug was in my bed DON'T STAY HERE 

Anonymous 

on Expedia

4 years ago

Toilet clogged. No sheets on sofa bed. One towel Igor the three of us. Upholstery on sofa needs thorough cleaning. Public areas dirty. Called reception for sheets, towels and someone to bring up a plunger. She was the only person on duty for entire complex. She said she would call her boss to find out what to do about the toilet but said I could come down to pick up sheets and towels. Went down and asked her if she could find a plunger and had to unclog the toilet ourselves. Not a good experience. 

Anonymous 

on Expedia

4 years ago

Front desk was nice and accomodating to our parking needs as we had a uhaul. That was where the good stopped. Room smelled of smoke. All fabrics were stained heavily. Bedding, mattresses, carpet, and couch. One role of TP for 4 ppl for 2 days. Coffee pot had no pot. Toilet had poo on outside of it. Everything was really dirty. 

Anonymous 

on Expedia

4 years ago

While sleeping before checkout time, someone just opened our room door. Very intrusive and alarming. 

Anonymous 

on Expedia

4 years ago

The staff at this Extended Stay were extremely friendly. Unfortunately, the property itself was quite disappointing and difficult to recommend, even at the budget pricing. 

Anonymous 

on Expedia

4 years ago

Very nice bed and TV. Kitchen not well appointed, supplied or clean. Bulk products in shower eco friendly.