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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stains on carpet stairs, outside door and stains on floor in room No blankets available for pull out couch Towels were not going to be ready until late evening
Business response:
Laura, thank you for taking the time to share your feedback. We want you to know we are committed to providing the highest level of service and quality for every guest. Therefore, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience this caused you. Please be assured your concerns have been communicated to the appropriate individuals. We hope you accept our sincere apologies and consider giving us another chance to show you our dedication to providing ... read more
I did not end up staying here, I checked in and when I got to my room it smelled of smoke and mold. The carpet and towels did not look clean and the air conditioner was full of black mold. I checked out immediately.
Business response:
Emily, thank you for your stay at our hotel and your comments. We sincerely apologize for the issue you outlined. This is not the level of service we generally provide and it certainly does not meet our standards. We have shared your comments with our entire staff, and we will take the appropriate action to ensure a better outcome going forward. We hope that we will have another occasion to welcome you back in the future. Sincerely, Hotel Management
Dirty room and bad business The room was dirty and we asked for them to clean it again. They said they did but it was still dirty. I talked to the manager and he said he had a new crew and was working out the kinks. Well I wasn’t paying for a dirty room. We were suppose to stay for three days we left after the first night. They said they would reimburse us for the first night but we would have to go through hotel.com to get reimbursed for our other two nights. I am waiting to see what happens.What they fail to realize is my ... read more
Business response:
Joseph, thank you for taking the time to evaluate our hotel. We are sorry to learn you had to leave us earlier than expected and for any lack of empathy our associates may have shown you. Please accept our good wishes for you and your family, and we hope to welcome you back under more happy circumstances soon. Sincerely, Hotel Management
2 person reservation and only ONE towel in the bathroom! No sheets or blanket provided for the pullout bed. Went down twice to the front desk and had to wait for staff to appear.
Business response:
Cynthia, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the mistakes made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere reparation for any inconvenience or frustration this may have caused you. We hope you will return to experience our hotel as we w... read more
Room did not have any of the usual supplies found in an extended stay: dishes, pots and pans, etc. No maid service, trash was not removed. My card was charged before the end of my stay of 4 days. Don't stay here.
Business response:
Kelly, thank you for taking the time to evaluate your stay. We regret not meeting your expectations, and we are disappointed our dishware policy was not communicated to you during the check-in process. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will give us a second... read more
We are 86 years of age and were put in a third floor room with no working elevator. One washcloth, one hand towel and one bath towel for two people! Only one clean coffee cup, one cereal bowl in cabinet. No clean tableware and dishwasher contained dirty dishes! Won't be staying here again! Should receive a refund!
Business response:
Louis, thank you for sharing the specifics of your stay with us. We are sorry for the inconvenience you experienced with the elevator and apologize for the concerns with the elevator. We will review this with the appropriate individuals and take steps to ensure the problem is resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and make sure we are more diligent going forward. Sincerely, Hotel Management
Awful In room kitchen had no dishes, no coffee pot or hairdryer. Had to take own trash out, no clean towels, stool smeared on the stairwell, puke in the parking lot, gym was closed and breakfast was packaged oatmeal or grits and weak coffee
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 843 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.