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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was just nasty spots/ stains and holes was in the bed lsheets and blankets spots on the carpet and it smelled from all of the animals that people had living there
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The Receptionist was very unprofessional
Business response:
Thank you for your review. We are sorry you did not experience the best from one of our associates. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The property is close to the mall and groceries stores.
Business response:
Thank you for choosing to stay with us. We are glad to hear you had an overall enjoyable stay and our location close to the mall was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Hotel has no room service to clean. Hotel was just very dirty and untidy.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Unfortunately it was run down, it might have been cleaned but it wasn’t clean. The halls and room smelled of smoke and wet dog. We just couldn’t stay there. The staff was very accommodating and we were issued a refund without a hassle. The pictures were very promising but the accommodations were not.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
I had to sleep in top of the comforter as it was the only layer that wasn't stained with mold. The sheet had a wierd yellow crust on it. The pepper was empty and the container was gross on the outside. Walls had stuff on em. Yellowish schmutz here and there. The oven didn't shut all the way so it was unusable. Dials had dust on em from when the guy changed a light ballast when I was just getting in and didn't wipe up. There are signs saying you have to wear a mask and none of the staff do, at all . All floors in the room and... read more
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Completely Disappointed We reserved a 2 bedroom suite, when we got there we got 2 studios instead. They act as if we didn't reserved 2 bedrooms. I pulled it up onmy phonr. Then the manager was rude and said atleast they gave us something. He said hotels.com over booked and it wasn't his responsibility. He said if u dont want the rooms check out and find something eles. We are 2 women travelers and we get 2bedrooms so we can be safe together. Not down the hallway from each other. Our safety is important. Now the rooms it was ... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates and front desk staff to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
This hotel is horrible. Customer service is ridiculous dirty sheets over charged for a room. Room didn't have any of the features i paid for bathroom was dirty stinks in here broken bathroom equipment bugs in here stains on everything bug was in my bed DON'T STAY HERE
Business response:
Thank you for the candid review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and with our pest control provider to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Since... read more
Toilet clogged. No sheets on sofa bed. One towel Igor the three of us. Upholstery on sofa needs thorough cleaning. Public areas dirty. Called reception for sheets, towels and someone to bring up a plunger. She was the only person on duty for entire complex. She said she would call her boss to find out what to do about the toilet but said I could come down to pick up sheets and towels. Went down and asked her if she could find a plunger and had to unclog the toilet ourselves. Not a good experience.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 843 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.