Extended Stay America - Richmond - Glen Allen - Short Pump

Anonymous 

on Expedia

4 years ago

This hotel is more like a hostel... Marijuana smells throughout the hotel, riff-raff hanging in hallways, cars parked in handicap parking without appropriate stickers, the room floors were like walking on paste, the kitchen had NO amenities no cutlery, no pots, no plates, cups etc. When we pointed out the staff said "we are getting rid of the coffee pot..." There was leftovers on the counter, stained lamp shades, curtains, sofas and toilet paper was stuck on the door... This place was more like a hostel then a hotel, dogs ba... read more

Chris 

on Expedia

4 years ago

EWW...GROSS!!!! YUCK!!!!! This place was so sketchy...lost of what seemed like riff raff "living" in the hotel. Roaches in our kitchenette, Smell was horendous and some couple getting it on 4 times in the middle of the night banging their bed againt our wall waking us and our children up. GROSS PLACE!!! 

Michael 

on Expedia

4 years ago

Awesome Staff.....Ok hotel Again (We stayed 2 nights so this is my second review) they have an incredible staff but the physical condition of the hotel is horrible. Our room had multiple lights out and a broken fridge. The carpet was filthy and the hotel just needs some help from their corporation. They have an awesome, awesome staff but the facilities are lacking at best. Ita sad because the area is so nice and they are probably losing business to the other hotel chains nearby. 

Michael 

on Expedia

4 years ago

Wonderful Staff, Ok Room Im conflicted because the staff was so nice and so helpful but the room and the hotel was in such terrible condition. Our fridge was barely running and many lights were out in our room. Our carpet was very dingy and it was just a huge disappointment because this hotel chain is very good and the pictures made it seem like it was going to be much nicer. The corporate folks need to come see their hotel and pump some money into the facilities because the staff is doing the very best they can. 

Anonymous 

on Expedia

4 years ago

Room was dirty had a bad odor carpet was Brown.... 

Anonymous 

on Expedia

4 years ago

When we checked in, the room was not cleaned. Beds and the kitchen sink were so clumsy and was not cleaned. When asked at the front desk, the person at the reception was so irresponsible in his reply and was as arrogant as possible in answering us. Check-in itself was so annoying with my elderly parents with me. 

Lisa 

on Expedia

5 years ago

Rude staff. Never could find anyone for help with anything. Room smelled like cat spray and they where supposed to clean it but of course they where never around when i went looking for them. Went through my personal belongings. I will NEVER STAY HERE AGAIN! 

Anonymous 

on Expedia

5 years ago

Overbooked and Sent to cheaper hotel Hotel was over booked, was only staying here because of the good ratings, the booked me at another hotel with a much worst rating and they paid for which i could book for 40 dollars less, seemed like the normal for overbooking with the stack of reservations at another hotel at the front desk